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Cx Journey Manager Jobs

Sr Sales Director - Banking (Cx)
By ProEdge Services At United States
Educational / Vocational / Previous Experience Recommendations:
Bachelor’s degree or equivalent experience is required.
5 years of business growth experience
Excellent verbal, written, and executive presentation skills.
Proven success prospecting, building a pipeline, moving opportunities through the sales cycle, presenting and discussing solutions.
Strong customer, quality, and results orientation.
Cx Remote Coordinator Jobs
By Surprise Ford At Surprise, AZ, United States

Dealership in the West Valley is seeking a self-motivated, enthusiastic and hardworking person to fill this role. looking for an experienced Service receptionist & Warranty Admin Assistant. ...

Community Manager, Cx & Technology
By Rivian At , Irvine, 92618
10+ years of experience in community management, customer experience, customer service, experiential marketing, customer success or relevant discipline.
Bachelor degree preferred in Marketing, Communications, Business Management, plus for Masters.
Superior verbal and written communication skills and networking abilities.
Craft, launch and manage programs such as customer advisory boards and referrals, events. Define and document the customer journeys.
Plan programming, manage and execute online or offline events/activations with the community. Manage a dynamic calendar of events and activations.
Must be exceptionally organized and can build roadmaps and projects plans. Can manage multiple projects at once and operate with urgency.
Cx Operations Manager Jobs
By Seqera Labs At , Boston
Skilled in cross-functional process definition, rollout, and internal change management.
Proven track record in defining and implementing scalable processes, including hands-on experience when processes are not yet established.
Demonstrated experience selecting, implementing, and supporting tools for Professional Services, Support, and Customer Success.
Flexible working hours, and remote-friendly culture.
Continuous skills development, including budget for training.
Drive ongoing operations through a hands-on approach, identifying improvement opportunities, and implementing scalable processes.
Cx Manager Jobs
By Bubble At New York, NY, United States
Act as the main escalation point for complex customer inquiries or complaints, ensuring swift resolution and maintaining a positive customer experience.
Develop and implement a comprehensive customer experience strategy that aligns with company goals and enhances customer satisfaction.
Collaborate with cross-functional teams, including Marketing, Product Development, and Sales, to align customer experience initiatives and drive customer-centric improvements.
3-5 experience working in Customer Experience at a similar high-growth DTC brand.
Proven experience in a high powered Customer Experience Leadership role or similar exposure within the skincare or beauty industry.
Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely.
Mechanic Journey Jobs
By VIGOR MARINE LLC At , Seattle, 98134, Wa From $35.85 an hour
At Vigor, our unions offer a generous benefits package that may include:
Responsible for being conversant in all quality assurance requirements.
ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES
ESSENTIAL SECONDARY DUTIES AND RESPONSIBILITIES:
Complies with craft and shipyard safety and environmental measures.
Consistently exceeds Journey Level criteria.
Sr. Principal, Customer Journey Program Manager
By Salesforce At Chicago, IL, United States
Engage with enablement partners on training & change management efforts when implementing new frameworks in the field to drive adoption
Experience mapping and managing customer journeys, incorporating data driven automation and digital 1:many approaches
Demonstrated experience in planning, implementing, and managing change initiatives in enterprise environments
Experience with Salesforce technologies and collaborating with Salesforce’s Customer Success Group
More details about our company benefits can be found at the following link:
Develop an innovation framework to support strategic experimentation
Cx Operations Manager Jobs
By EarnIn At United States
Proven experience with leadership, business acumen, problem solving, critical thinking and analytical skills in financial services or highly regulated industry.
Help define, own, and scale the customer support experience for Earnin products including processes, procedures, workflows, and escalations end-to-end.
Design and manage the workflows of customer support channels, including escalations end-to-end and meet or exceed escalations response time SLA.
Launch and manage programs and projects based on operational areas of needs and challenges
Partner closely with Product and IT teams to manage roadmap for CX tools improvements (CRM, AI, homegrown tools)
Bachelor’s degree or equivalent experience.
Associate Product Manager, Cx Data & Insights
By Warner Bros. Discovery At New York, NY, United States
Excellent project management, organizational, and attention to detail skills.
Support the management, intake, and actioning of ad-hoc requests.
Help build and maintain strong working relationships with cross-departmental teams, including Data Engineering, Product Analytics, Marketing, Program Management, and Operations.
Experience creating, updating, auditing and reporting data in a database environment, preferably CRM.
Experience with Salesforce or other CRM preferred.
Experience with Tableau, Looker, or similar data visualization technologies preferred.
Cx Analyst - Central Operations
By HubSpot At United States
Look across various experience health signals to uncover issues or opportunities to improve our customers’ experience
Influence leadership to prioritize initiatives to improve the customer experience
Segment the user population according to usage patterns and tie to survey data to identify opportunities to improve their experience
2+ years of professional experience with a heavy quantitative, analytical focus
Practical experience in a business environment influencing decision-making with data
Experience working with large datasets; particularly data mining, manipulation, and exploration
Cx, Senior Manager - Training & Development
By The Farmer's Dog At New York, NY, United States
Strong cross-group collaboration, time management, ability to prioritize effectively, and negotiation skills.
A real passion for servicing customers and improving the overall customer experience.
Are a self-starter with the ability to manage time and objectives in a fast-paced environment.
Outstanding in both communication and analytical skills.
Experience managing direct reports in a fast-paced environment.
Consistent record of influencing stakeholders to achieve impact through collaboration, presence, and strong interpersonal skills.
Cx & Project Manager Jobs
By Loop At New York, United States
Providing project management support and assisting in the development of business plans, financial models, and presentations to stakeholders
Strong customer service skills with a customer-centric mindset and a passion for delivering exceptional experiences
Bachelor's degree in a relevant field or equivalent practical experience
4-6 years of professional experience in a similar role, preferably in a fast-paced startup e-commerce environment
Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, cross-functional teams, and senior leadership
Strong attention to detail, organizational skills, and the ability to meet deadlines
Cx & Project Manager Jobs
By DVx Ventures At New York, NY, United States
Providing project management support and assisting in the development of business plans, financial models, and presentations to stakeholders
Strong customer service skills with a customer-centric mindset and a passion for delivering exceptional experiences
Bachelor's degree in a relevant field or equivalent practical experience
4-6 years of professional experience in a similar role, preferably in a fast-paced startup e-commerce environment
Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, cross-functional teams, and senior leadership
Strong attention to detail, organizational skills, and the ability to meet deadlines
Cx Journey Strategy Manager
By Kia America At Irvine, CA, United States
Minimum 10 years experience in project management, strategy, and/or CX.
Strong understanding of automotive dealer facilities, business operations, and branding with experience in dealer evaluations and business management.
Manage, monitor, and analyze both internal and external SSI reporting for opportunities to improve the CX journey.
Coordinate efforts between multiple teams to ensure all facets of the EV buying experience meet Kia’s strong standards.
Support/manage the local activities for online CX improvement and continuously monitor the KPI trends and suggest/implement enhancements where and when applicable.
Minimum 5 years experience in the automotive industry
Customer Experience (Cx) Supervisor
By Bestow At United States
Conflict resolution and escalation management
Carrier, Enterprise Partner, & Vendor Relationship Management
Project Management & User Acceptance Testing
Review of new partner agreements and insurance contract provisions to understand existing capabilities vs. needs
Directly lead Customer Experience for Bestow, TPA & Bestow Life Insurance Co. (50% of role)
Partner closely with the New Business/AX Manager on related processes & to build team cohesiveness
Digital Cx Discovery & Journey Mapping Senior Associate
By Bread Financial At Ohio, United States
Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
Design & Manage VoC and VoB Programs: D
The Company is an Equal Opportunity Employer.
The Company participates in E-Verify.
Be challenged. Be heard. Be valued. Be you ... be here.
Full Salary Range For Position
Cx Emerging Market Lead
By Pfizer At United States
Process-oriented. Skilled at implementing and building CX/Omnichannel management processes from scratch to enable speed, scale, and impact.
Strong verbal and written communication skills, with the ability to present analysis/insights to senior management.
Complex project/program management experience, ideally involving CX and omnichannel capability work and vendor management
Partner with CX&E Capabilities and CX Global Omnichannel Solutions Lead to support marketing and medical's Omnichannel strategy and design process.
10+ years for Director 8+ years in Customer Experience or Omnichannel strategy, preferably in the pharmaceutical or healthcare industry
Strong leadership skills with the ability to motivate people and teams and drive accountability
Senior Product Manager (Client Journey)
By Grow Therapy At United States
5+ years of product management experience (startup and healthcare experience is a plus but not required)
Own the product roadmap for the existing client experience
Collaborative. You have experience working with designers and engineering teams
Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
Flexible working hours and location (remote OR in-office, your choice!)
In-office lunch and biweekly remote lunch on us!
Customer Onboarding Leadership - Cx Benefits
By Gusto At New York, NY, United States
5+ years minimum of people management experience, leading teams
Prioritize outcomes that are customer focused and advocate for the top benefits experience possible
Minimum 2+ years experience leading managers preferred
Empower a team of managers, captains, and individual contributors
Create clarity on team roles, expectations, goals, and objectives focused on consistent, accurate, and exceptional customer outcomes and experience
Experience leading in CX, Operations, Customer Service, Customer Success or Sales advising teams preferred
Cx Field Marketing Manager
By Zoom At United States
Foster close collaboration and communication with the sales team to ensure alignment on lead qualification, handoff processes, and feedback loops
Manage vendor relationships, onboarding, administrative tasks, day-to-day communications, and traffic
8 or more years of field marketing experience, supporting sales, building campaigns within B2B (preferably with Customer Experience)
Experience with planning and execution of regional events, digital campaigns, webinars, content syndication, and other third-party sponsorships
Strong communication and collaboration skills with the ability to work effectively with cross-functional teams
Outstanding written, communication, and presentation skills