Change Management Project Manager (Contract)

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Project Manager
San Mateo (hybrid)
San Diego (hybrid)
Remote (ok) *Pac time zone core hours
This position is for a contract engagement through our staffing partner DZConneX (Yoh Services).
Position Overview: We are seeking an expert Change Management Project Manager to join our team in implementing and iterating continuous improvements on our HRSD Service Now product. In this role, you will be responsible for developing and completing effective change management strategies and activities to ensure successful adoption and integration of HRSD Service Now within the organization. You will collaborate closely with cross-functional teams, customers, and end-users to lead change, mitigate resistance, and amplify the benefits of the HRSD Service Now project.
Responsibilities:
Change Management Strategy:

• Define the scope of change and identify key customers, impacted groups, and change readiness factors.
• Scale change management strategy based on impact and value
• Conduct impact assessments to evaluate the organizational, process, and people-related changes associated with the HRSD Service Now implementation.
• Anticipate potential gaps and develop proactive risk mitigation plans
• Develop and implement a comprehensive change management strategy aligned with the goals and objectives of the HRSD Service Now project.

Change Planning and Execution:

• Advise and collaborate with project teams to integrate change management activities into the project plan and ensure alignment with project milestones and deliverables.
• Organize and facilitate change management workshops, meetings, and training sessions to drive awareness, engagement, and adoption of HRSD Service Now.
• Create and execute detailed change management plans, including communication strategies, training programs, and customer engagement activities.

Customer Engagement:

• Build and maintain strong relationships with customers, understanding their concerns, and addressing their needs throughout the change process.
• Identify and engage key customers across various levels of the organization, including executives, managers, and end-users.
• Promote a culture of collaboration, open communication, and continuous feedback to encourage customer support and involvement.

Communication and Training:

• Create and implement communication plans to ensure timely and effective dissemination of project updates, benefits, and progress.
• Design and deliver training programs, materials, and resources to equip end-users with the knowledge and skills required to use HRSD Service Now optimally.
• Provide ongoing support and guidance to end-users, addressing their questions, concerns, and issues related to HRSD Service Now.

Change Measurement and Evaluation:

• Analyze feedback and data to identify areas for improvement and implement corrective actions, as necessary.
• Conduct regular assessments and evaluations to monitor the adoption, utilization, and satisfaction levels of HRSD Service Now within the organization.
• Define and build reports to illustrate key performance indicators (KPIs) and metrics to measure the effectiveness and success of change management initiatives.

Qualifications:

• Analytical approach with the ability to assess the impact of change and develop mitigation strategies.
• Relevant certifications in change management (e.g., Prosci, CCMP), and/or a project management methodology (e.g., PMP, PMI-ACP, CSM) are highly desirable.
• Strong understanding of change management principles, methodologies, and best practices.
• Flexibility and comfort with shifting priorities and quick turnarounds.
• Self starter comfortable navigating ambiguity.
• Proven experience as a change management professional, preferably in HRSD Service Now or IT service management projects.
• Bachelor's degree in business administration, organizational psychology, or a related field. A relevant master's degree is a plus.
• Ability to facilitate group discussions, workshops, and training sessions.
• Demonstrated experience in developing and executing change management strategies and plans.
• Excellent interpersonal and communication skills, with the ability to influence and engage customers at all levels.
• Familiarity with technical product implementation, specifically HRSD Service Now, Employee Service Center, Knowledge Management or other IT service management tools is strongly preferred.
• Passion for not only learning new technologies and tools, but cascading that knowledge through the change management plan.

If you are a motivated and experienced change management professional who thrives in a dynamic environment and enjoys driving organizational transformation, we encourage you to apply for this exciting opportunity to be a critical part of the success of our HRSD Service Now project.
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.
This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below, this is an hourly rate.
$52 — $78 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.