Manager, Program Management, Airqa

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Nestled within Airbnb’s BizTech Org, the airQA team is a team of ~150, spread across the globe in the USA, Canada, Ireland, India, China and more. Through professional Software Quality Assurance expertise, we ensure the quality of the Airbnb software and support nearly every one of Airbnb’s business teams. We enjoy partnering with business stakeholders in order to deliver the best experience to our community.

The Difference You Will Make

As a Manager of Program Management, you are responsible for managing a team that implements large-scale programs and projects within the QA organization. You will work cross-functionally to improve the quality of our software, and do so with clear communication, efficient program planning, and deep focus on overall project execution. You’ll play a critical role in ensuring that Airbnb delivers high quality products.

A Typical Day

• Drive the adoption of automated testing as a key strategic lever for ensuring efficient and effective testing.
• In collaboration with Product teams, identify opportunities and advocate for product improvements and/or tools that support the team’s strategy and the needs of the customer.
• Manage a team of QA leads and testers, supporting their development and careers.
• Regularly assess project risks and opportunities. Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification.
• Work to quickly become well-versed in the engineering teams product/domain space
• Work with QA leadership to define, launch, and execute multiple strategic and operational initiatives in service of the above priorities.
• Effectively manage change by influencing and communicating with key stakeholders. Anticipate risks associated with change management, and ensure creative and effective mitigations are available.
• Be accountable for planning and execution of the QA team’s priorities.
• Clearly communicate program status and progress to large groups of project stakeholders and senior leadership.
• Ensure quality is consistent across all projects and is represented during project planning, development, and launches.
• Coordinate and collaborate with 3rd party vendors and QA counterparts

Your Expertise

• Passion for building and delivering high quality software.
• 5+ years of people management experience, managing the work of medium to large QA (or similar) teams.
• 10+ years of program management experience, with a proven track record of quality delivery.
• Comfortable in a fast paced environment, managing ambiguity and uncertainty.
• Ability to anticipate risks & issues and proactively mitigate them.
• Experience using collaborative project management tools and processes (e.g. JIRA, Asana, Smartsheets, Google docs, scrum, agile).
• Proactive communication and interpersonal skills; strong stakeholder management
• Experience with partnering with Quality Engineering teams to help advance test automation.
• Strong people leadership skills, including hiring, performance management, career development, and building a strong, happy team.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$155,000—$196,500 USD