Business Operations Analyst, Payments

At Divvy Homes, we're building an on-ramp to homeownership – one that's more flexible, more affordable, and an all-around better fit for today’s American family – and it’s working. Recognized as Time 100’s most influential companies of 2022 and a Great Place to Work, Divvy strives to build a team that can uphold our mission.

About This Role

We’re looking for a Business Operations Analyst to join our growing team. In this role, you’ll be a part of the post-closing Payments Operations Team at Divvy that coordinates with our customers to help make the tenant experience a success within our growing portfolio.

You’ll conduct a critical component of our business and be an important representative of Divvy. To do this, you’ll need to be an excellent communicator and have the ability to execute and model the highest standards of customer service for our team.

The following will be key to supporting your teammates and Divvy customers: attention to detail, being forward-looking, the ability to multitask and adapt, strong interpersonal and communication skills, and managing multiple stakeholders.

We have a documented equal pay policy, and do not negotiate on offers. To maintain fairness and keep starting total comp the same for anyone who comes into that position, individual pay is determined by role, level and work location only. At the offer stage, we give candidates 3 different offers to choose from depending on how they want to favor cash vs equity. The US based salary range for this position is $ 58,750 to $80,000 + equity + benefits. Please note: We have two different compensation tiers depending on your location. The range displayed reflects the Tier 2 minimum and Tier 1 maximum new hire salary across all US locations. Your Recruiter will discuss the relevant compensation range during your initial screen.

Responsibilities

• Consistently contribute ideas to further improve the customer experience
• Identify key drivers and develop process automation to help the team scale amidst high volumes
• Assist with our delinquent portfolio management
• Investigate issues by digging into data and validating new systems/processes
• Build and maintain resources to help customers self-serve common support issues
• Ensure that residents receive the highest quality of service and that all issues are resolved in the shortest possible time
• Assist with payment processing and day to day resident interactions relating to payments, delinquent accounts and collection activity

Skills & Experience:

• You are a strong communicator with exceptional organizational skills
• You are highly effective even while juggling many tasks
• You are a highly-motivated, impact-oriented self-starter
• 1-2+ years in a customer success, analyst, or business operations role
• Prior experience in property management a plus
• SQL experience is a plus
• You can operate and execute rapidly on all dimensions - you’re just as happy chatting on the phone with tenants as building documentation and problem-solving with other teams around the company

Perks & Benefits:

• Competitive salary + equity
• 100% remote first culture, with an onsite option at our San Francisco or Denver offices
• 401k match & access to a financial planner
• 16 weeks paid parental leave & flexible return to work
• 90% paid medical benefits for you and your dependents (medical, dental, vision)
• Recognized as Time 100’s most influential companies of 2022 & a Great Place to Work
• Prioritizes health & wellness with flexible PTO, monthly mental health day, generous leave policies and company-sponsored Modern Health coaching and therapy sessions
• One-time $350 remote workspace allowance
• $1,000 professional development stipend
• $250 monthly co-working space stipend

Divvy Homes is committed to building a diverse and inclusive team. We are woman-led and have focused on diversity, equity and inclusion from the moment Divvy was founded. Divvy has 8 Employee Resource Groups (ERGs) to celebrate not only our cultural uniqueness, but also to create a sense of belonging. We care deeply about hiring a workforce that is diverse not only in gender and ethnicity, but in experience, thought, and geography. We enthusiastically encourage individuals from a variety of lived experiences to reach out and learn more about our roles at Divvy.