Operations Manager For E-Commerce Payments Business

Hello, Operations Managers!

About the role:

We are seeking an organized and detail-oriented Operations Manager to join our newly established merchant processing agent business. As the Operations Manager, you will play a pivotal role in establishing and maintaining relationships with processors, managing client leads, and developing efficient systems for processing applications and post-approval client management. Merchant processing experience is preferred for this role.

Requirements:

• Prior experience in the merchant processing industry is preferred.
• Strong organizational skills with keen attention to detail.
• Self-motivated and driven to achieve targets and meet deadlines.
• Excellent communication and interpersonal skills.
• Ability to work in U.S. time zones to coordinate with clients and processors.

Responsibilities (but are not limited to):

• Close deals with potential clients and convert them into active accounts.
• Develop a streamlined system for processing merchant applications.
• Collaborate with the existing business to integrate the application and approval system effectively.
• Maintain a high level of customer satisfaction by providing excellent post-approval support.
• Utilize existing networks and establish new relationships with processors.
• Negotiate agreements and contracts with processors.
• Application Processing and Approval System:
• Establish and Maintain Processor Relationships:
• Coordinate with the processing app and approval system to ensure smooth operations.
• Communicate with clients to address any issues or concerns promptly.
• Post-Approval Client Management:
• Client Lead Management:
• Act as the main point of contact for maintaining and nurturing processor relationships.
• Design and implement a system for managing approved clients.
• Efficiently enter client leads into the system for further processing and management.
• Interact with inbound client leads and act as the main point of contact.

Benefits:

• You’ll be working with exciting projects
• Completely remote schedule
• Location independence
• Work with an existing talented team

Please note that you’ll be held to high expectations and challenged, but you’ll also be supported in your growth in this role professionally and personally.

We are really looking for someone with experience working with e-commerce merchant processors as that will allow you to add more value, faster.

If this sounds interesting to you, please proceed to the application.