Product Operations Specialist (Payments)

What You'll Do:

The Product Operations Specialist provides operational support for Billtrust’s various products. This position is involved in the daily processes by which payments and transactions flow through the Billtrust platform, and are reported and paid out to customers. The Product Operations Specialist provides support to both internal and external customers, owning issues to resolution. This position partners with internal teams to identify areas for improvement, automation, and scale.

• Assist in the onboarding of new customers by managing configurations in third party and partner platforms
• Assist with internal and external inquiries related to billing and monthly reporting
• Gather data and prepare reports for internal and external stakeholders based on processing activity
• Identify functionality gaps and develop opportunities for improvement that supports growth and scale of products
• Troubleshoot complex issues involving payment, transactions, and data flow
• Facilitate communication between internal teams, customers, and third parties such as financial institutions
• Coach and collaborate with team, supporting collective team and individual KPIs
• Assist with developing new operational processes and procedures to support the company’s products
• Respond and own resolution to both internal and external inquiries submitted via ticketing tools

What You'll Bring to the Team:

• Bachelor’s Degree and/or 3+ years of related work experience
• Experience in a financial operations, payment operations or treasury operations role; 2+ years of relevant experience preferred
• Continued proven track record of successfully prioritizing work efforts based upon customer needs, committed delivery dates and complexity, in a rapidly-changing environment
• Clear, effective communication style
• Entrepreneurial mindset and a results-driven attitude
• Fluency in Excel and exposure to other analytics/reporting tools
• Proven ability to interface with internal and external stakeholders to manage expectations and deadlines; i.e. scheduling, communication, escalation and risk analysis
• Strong attention to detail with the ability to effectively answer complex questions related to financial data
• Experience working in merchant acquiring or credit card services.
• Ability to partner with various teams to identify and implement areas for improvement, automation, and scale

Base Compensation: $63,000 - $85,000 + (bonus offered in addition to base compensation)

Please note that the compensation information is a good faith estimate and is provided pursuant to Equal Pay Laws. Billtrust intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Our Talent Acquisition team will provide more information about the total compensation package for this position during the interview process

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!

What You'll Get:

• Recognition: From Billtrust Bucks and Gongings to Culture Champion and Founders Awards, our employees are recognized for hard work and outcomes achieved.
• Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, Leadership, and High-Potential Programs- we foster an environment where all employees can grow.
• Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
• A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
• Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
• Work from Anywhere: Our state of the art office, your home, a company paid WeWork.... you decide!
• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
• Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
• Flexible Working Hours: We support your lifestyle- the results are what count.

Who We Are:

Billtrust is a leading provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. Accounts receivable is broken and relies on conventional processes that are outdated, inefficient, manual and largely paper based. Billtrust is at the forefront of the digital transformation of AR, providing mission-critical solutions that span credit decisioning and monitoring, online ordering, invoice delivery, payments and remittance capture, invoicing, cash application and collections. Our platform has processed $1 trillion+ invoice dollars and we have seen 28% year-over-year software & payments revenue growth (2021). With more than 2,400 customers, we have helped companies like GlobalTranz, United Rentals, Acushnet and Ferguson Enterprises get paid faster and more efficiently.

For more than 20 years, we have achieved remarkable success and we attribute our growth to our people and culture. We encourage employees to have autonomy, think creatively, share ideas - even with our CEO - and to challenge the status quo every day.