Senior Payments Risk Operations Specialist

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

This role will sit under the Payments, Compliance & Risk team. We are dynamic, close-kit, and always learning. Our fast pace team thrives on challenges and collaboration. Join us as we grow together in a small yet exceptional group!

The Difference You Will Make

The Senior Payments Risk Operations Specialist in Trend Ops will be responsible for working with their team to investigate suspicious activity on the platform, and support execution of strategic team initiatives. You will be working closely with operational stakeholders and cross-functional partners to enact change to improve our products and processes. You will consistently demonstrate excellent decision-making skills as you solve a wide range of complex problems. You will be expected to understand and apply Airbnb core values in all your work. You will be working closely with the Payment Risk Lead, Analytics to fulfill the data governance and reporting needs of the Payments Risk Operations Team. You will support the production of reporting on a recurring and ad-hoc basis to both internal and external stakeholders. You will provide data insights and analysis to assist the team in preparing reports and impact analysis to management for decision making.

A Typical Day

• Leverage developed methodology to ensure consistent use of data across the team
• Use data sets to monitor for indicators of fraud and other suspicious activity
• Leverage data to support the Trend Analysis Program through deep dive investigation Collaborate with the Risk Modeling team to institute appropriate remediation measures
• Support the delivery of ongoing reporting on key indicators including loss trends, model effectiveness, operational efficiency and staffing requirements
• Use available in house tools to augment data analysis (Tableau, SQL, Excel, etc)
• Collaboration with internal and external stakeholders to validate findings and interpret results in the context of the business

Your Expertise

• Proven track record of identifying opportunities for improvement and enacting change
• Depending on the specialization, working knowledge of the specialized subject matter
• Must be available for a regular full-time schedule, mutually agreed with your Lead, which may include weekend days and public holidays.
• Experience with customer management systems
• Excellent interpersonal and communication skills, both written and verbal
• Functional knowledge through four or more years of formal education (e.g., university or college degree) or equivalent work experience
• Ability to organize and work independently with rapidly changing priorities
• Consistently apply problem solving, critical thinking and analytical skills to solve business problems
• Strong investigative ability, internet research, organizational, and analytical skills.
• Conceptual knowledge of theories, practices and procedures within payments and marketplace risk management
• Intermediate-level SQL skills, including proficiency in writing complex queries, working with subqueries, data manipulation, database design principles, creating/modifying database objects, familiarity with advanced SQL features, and knowledge of performance optimization techniques.
• Ability to balance fraud prevention alongside a positive customer experience
• Fraud investigation experience: Ability to understand and interpret data to tell a story, identify fraud patterns and suggest new methods of detection, mitigation, and prevention

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$80,000—$95,000 USD