Business Operations Analyst, Delivery Experience

About Veho

Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

About The Role

Veho uses a network of independent contractor drivers to complete last-mile package deliveries to customers. The Delivery Experience team is responsible for a) enabling Veho to grow its package delivery volume, b) identifying risks to the stability of Veho’s operations, c) establishing business standards on how Veho will manage delivery quality and d) enabling new service offerings such as ship-to-store and same day delivery. We are a highly capable, diverse, values-driven team, and we’re looking for strong candidates to help achieve our ambitious goals.

As a Strategy & Operations Manager on the Delivery Experience team, you will be an individual contributor and develop a deep understanding of Veho’s operation and transportation network, lead projects to support the growth of new and existing clients, and improve upon Veho’s best-in-class on time delivery rate. Candidates must be comfortable analyzing data using SQL and spreadsheets to generate insights and recommendations. You must also be able to translate these into action by managing and implementing complex projects.

This is a unique opportunity to be a part of a fast-growing team with massive potential for career growth.

Role Objectives

• Develop and report on metrics such as On Time Delivery (OTD) to support various stakeholder needs
• Analyze data to identify opportunities to improve OTD
• Manage and improve processes to ensure we can scale delivery quality as the volume grows over 100% year over year
• Work cross functionally with various teams including, but not limited to, General Managers, Product, Client Success, and Support to ensure operations continues to meet the needs of the business
• This role will be an individual contributor
• Assist in preparing for peak shipping season (Q4 Holidays)
• Create short to medium term solutions that support the scalability of Veho’s delivery operation

What You Bring

• Is proficient in SQL
• Has a strong desire to challenge themselves, learn, and grow
• Minimum of 2 years of experience that includes project management, analytics, and/or problem-solving
• Conducts analysis independently and translate this into clear, actionable insights
• Thrives in a fast-paced environment and is comfortable shifting priorities based on new insights and business needs
• Is detailed-oriented and an excellent verbal and written communicator
• Can think critically about problems and priorities and isn’t afraid to challenge the status quo
• Leads execution of complex initiatives and processes using project management best practices

$90,900 - $95,000 a year

This will be dependent upon a number of factors, such as education, work experience, skills and location. Additionally, Veho offers a competitive equity package, comprehensive medical, dental and vision coverage as well as other benefits such as 401K and unlimited PTO.

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.