Payments Supervisor Jobs

About Skillz

Skillz is the leading mobile games platform dedicated to bringing out the best in everyone through competition. As the first publicly-traded (NYSE: SKLZ) mobile esports platform, Skillz has pioneered the future of the gaming industry, by accelerating the convergence of sports, video games and media for an exploding mobile-first audience worldwide. The Skillz platform empowers developers to create multi-million dollar franchises by enabling social competition in their games. Leveraging its patented technology, Skillz hosts billions of casual esports tournaments for millions of mobile players worldwide, with the goal of building the home of competition for all.

Skillz has earned recognition as one of Fast Company’s Best Workplaces for Innovators, CNBC’s Disruptor 50, Forbes’ Next Billion-Dollar Startups, Fast Company’s Most Innovative Companies, and the number-one fastest-growing company in America on the Inc. 5000. www.skillz.com.

Who We're Looking For

We’re looking for someone who will help to further level-up our payment and fraud processes and ensure the Payment Operations team is set up for success. Someone with meticulous attention to detail who can make informed, data-driven decisions. A subject matter expert who is willing to work hard to ensure their agents have what they need to succeed, not just in answering tickets, but also in goals and career progression.

What You'll Do

• Facilitate all training requirements for agents including documentation, guides, and checklists. Manage agent progress throughout the training process for all direct reports
• Assist management with the ownership of quarterly planning and weekly KPIs
• Monitor and create reporting including escalations for potential trending issues - escalate those issues to management and relevant internal departments
• Serve as the main point of escalation for internal agents
• Manage day-to-day operations on the Payment Operations team
• Act as an advocate within the Trust and Safety organization, cross-collaborating as needed to achieve shared goals
• Create process workflows, perform analysis, develop/implement efficiency solutions
• Adjust, calibrate, and implement new protocols/policies as necessary

Your Skillz

• Excellent verbal and written communication skills
• 1-3 years of experience in payments and/or fraud operations
• Experience working with ZenDesk or similar CRM tool
• Technology, casino, or iGaming experience, is strongly preferred
• Demonstrated ability to identify and solve problems
• High attention to detail
• 1+ year of leadership experience, preferred
• High school diploma or equivalent
• Knowledge of industry-standard payment workflows

Note: This role will be required to work full time out of our Las Vegas office

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance.