Implementation And Onboarding Manager Jobs

Continuing Education Benefit (up $1,250 a year)

Strong track record of delivering improvements to customer support programs or experiences

Experience building or executing customer success programs through scalable processes and technologies (example: email, in-app, online training, community, bot/automation).

Experience with an online ticketing system, like Zendesk.

Real estate, lead generation, or SMB customer experience a plus

Remote work environment, with the option of working in our Dallas office

Manage and provide oversight to ongoing planning, design, and deployment activities.

Continuously enhance knowledge/expertise in both the application and business process/environment in which the software is operated.

Other duties and responsibilities as required.

Provide input on project delivery methods and execution planning.

Monitor and report on the progress of issues affecting the assigned projects.

Present details of various project phases to internal and customer stakeholders.

5 years of management experience, payroll service support and onboarding preferred.

Strong leadership and personnel management skills

Experience and comfort with issue management and driving resolutions

Manage the team’s performance relative to customer experience by evaluating key metrics.

Knowledge of or experience in construction payroll. ComputerEase experience preferred.

Lead a team of client-facing representatives responsible for the customer experience from onboarding and beyond.

Solid project management skills, with innate ability to create organization and structure

Experience in Transaction Banking client implementation function, with a knowledge of transaction banking products and services

Own client pre-go-live lifecycle end to end, with accountability for creating a differentiated client experience through the onboarding and implementation stages

Build and manage detailed project plans capturing all intricate aspects of go-live

7+ years of professional experience, 5+ years in a client facing role

Working knowledge of ERP and TMS systems and host to host connectivity mechanisms in the market

Required Qualifications, Capabilities, and Skills:

Utilize creative problem solving and solid decision-making abilities to deliver business driven results

from analysts into associate project managers/onboarding specialists

Prepare client engagement materials (e.g. project plans, meeting minutes, agendas) and create a shared master tracker for VP global mandates

Update the implementation target dates and comments based on one-on-one meetings with VP International Onboarding Specialists

Collaborate with the international coverage teams on behalf of the VP being supported to establish clear implementation details

5 years of experience in onboarding and implementation

5 years of project oversight experience

·Collect, analyze, and summarize information and trends as needed to prepare project status reports.

·Performs special projects as requested.

Bachelor's degree from an accredited college or university in a related field

MUST HAVE EXPERIENCE IN COMPENSATION & PERFORMANCE MANAGEMENT

Assess and improve practices to ensure candidates receive a best-in-class experience at all touch points throughout the talent acquisition process

Ensure all TA&M policies, processes, and practices are in full legal compliance and in keeping with Company rules, regulations, and requirements

7+ years of experience in Human Resources, preferably in a fast-paced, high-growth environment

Remains calm in stressful situations; excellent communication and interpersonal skills; discrete and maintains confidentiality of employee and organizational information

Ability to build and maintain strong relationships with candidates, hiring managers, and external partners

Excellent time management skills with a proven ability to meet deadlines.

1-3 years of experience in a data entry or administrative role required

1-2 years of experience in Group Health Insurance/Benefits preferred

Intermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications required, Access preferred

Excellent verbal and written communication skills.

Excellent organizational skills and attention to detail.

Lead onboarding activities necessary to ensure customers understand key milestones, processes and roles and responsibilities

Collaborate closely with sales and other key areas to ensure a positive customer experience

Engage in the development of onboarding experiences for customer vendor partners and provide training on Connections, as needed

Demonstrated expertise in implementing an effective onboarding experience, preferably in Higher Ed

Experience working with cross-functional teams (e.g., sales, product, marketing, customer service) with a keen focus on solving customer challenges

Adept problem-solving skills, including using data to inform decisions and actions.

Experience with enterprise customer management.

Strong project management skills, with the ability to manage multiple projects simultaneously.

Manage the end-to-end onboarding process for clients, including scoping, planning, resource allocation, and timeline management.

Implement performance management processes, including goal setting, performance evaluations, and performance improvement plans.

Proven experience as an implementation manager, onboarding manager, or similar role.

Serve as the primary point of contact for clients, understanding their requirements and objectives.

Bachelor’s Degree (Management, IT preferred), Project Management Certifications preferred

Manage a team of associates and analysts stateside and collaborate with remote engineering teams

Project management - data migrations, and new client implementations

Set realistic client expectations, educate the client on change management, industry best practices

Program manage all aspects of post-sales client implementations from sales handover to onboarding training

Oversee and manage multiple Client onboardings simultaneously

Project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Configure, customize, and integrate our software solutions according to client specifications, leveraging your technical skills and knowledge.

Collaborate with cross-functional teams, including engineering and product management, to identify and communicate client feedback, product enhancement requests, and potential issues.

Coordinate with the customer success team to develop implementation plans and timelines, ensuring that client expectations are managed effectively.

Contribute to the development and maintenance of implementation and onboarding documentation, training materials, and knowledge base articles.

Proven experience in technical implementation, onboarding, or a similar role, preferably in a BaaS, SaaS or software company.

Prepare regular sales reports and presentations for management, highlighting key insights and recommendations.

Oversee the onboarding process for new users, ensuring a seamless and positive experience.

Excellent communication and interpersonal skills to build relationships and effectively present ideas.

Experience in onboarding or user success.

Highly organized with strong attention to detail and the ability to manage multiple priorities.

Develop and implement effective sales strategies to drive revenue growth and meet sales targets.

4+ years of experience as an Implementation / Onboarding Manager at a SaaS company in a global fast-paced environment.

Ideally experience in payroll processing, EOR/PEO company

Exceptional communication and presentation skills

University degree and/or master or equivalent experience

Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact

Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

Assign project tasks based on creative team members' individual strengths, skill sets, and experience levels

Excellent organization and time management

Excellent communication and interpersonal skills

Experience building roadmaps, project plans and timelines with strong attention to details

Experience working effectively in a heavily cross-functional, fast-paced environment

100% remote within the USA

Seven years of supervision, management, or progressively related experience;

You will become part of the state's management team.

Manage teams to implement program guidance while working with other agencies.

Manage and/or approve consultant procurements and contracts of service provision, planning, training and other initiatives.

Experience directing and implementing strategic plans to improve safe and equitable access to public transportation.

Experience working on a leadership team, developing and maintaining highly effective staff teams and highly collaborative and effective cross-divisional teams.

7+ years in project management and/or finance role, e.g., Business development, FP&A, ideally in the food and ingredients space

Be a standardization and process improvement advocate, constantly look for ways to build better/simplified/managerial reports to keep top management properly informed

Degree in finance, economics, or accounting required, MBA or master’s degree in business discipline a plus

Experience managing projects and establishing new processes in a global organization

Experience with accounting and financial systems a plus

Strong presentation, written and oral communication skills to be able to guide discussions and foster decision-making using Word or PowerPoint materials

· Strong data management skills

Pay starts from $45/hr. and it may vary depending on the experience.

· Monitor and manage processes to remove blockers and ensure smooth operational flows

· Manage contract execution and completion from researchers, their institutions, and internal Client counter signatories

· Experience with regulatory audits and can provide detail-oriented and timely audit responses

· Experience in partner onboarding processes, including vetting global partner criteria and contracting

Clearly communicating onboarding requirements and scheduling Care Pros for mandatory orientation sessions

Completing ad hoc projects to further enhance and develop operational capabilities

1+ year of customer service experience, onboarding experience, or relevant experience

Assist new Care Pros who are navigating the pre-employment onboarding process, including but not limited to:

Regularly following up with Care Pros and ensuring timely submission of all onboarding documents required for transition

Assisting Care Pros with systems account registration, login support, and troubleshooting [technical] issues as needed

People Management and coaching experience strongly preferred

Strong organizational, managerial and project management skills

Bachelor's degree, or equivalent work experience

Five to eight years of operations-related experience

Onboarding & Implementation experience preferred

Advanced knowledge of operation functions, systems, policies and procedures for the assigned area