Application Support Analyst Jobs

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• Location: Houston, TX - Hybrid, 100% Remote after 2-3 months of training
• Required: Oil & Gas Industry Experience, 5 years Application / IT Support
• Travel: Up to 25%
• Duration: Direct Hire, Full-Time Position, New Position

This role is within the Terminal Application team. You will be responsible for managing the TMS Application (Top Tech) and the vendors that support other terminal applications (16 Total Applications).

Day to Day:

Responsibilities include handling tickets for incident management, asset management tracking, user training, developing disaster recovery plans, patching/upgrades.

Position Requirements:

• Microsoft SQL experience required/ Queries and Joins
• Must have friendly communication style (Vendor/Incident management)
• Python experience a plus
• 5+ years related experience in software application support and troubleshooting
• Linux and Unix experience required
• Mixed of technical and vendor management experience
• Have to be okay with on call Monday-Monday every 6th/7th week
• Experience in Oil and Gas Industry and understanding of Terminals
• Microsoft Excel VBA programming experience
• TMS experience in Top Tech (Terminal Management Systems)

Need to have basic knowledge of pipeline terminology and operations and they can teach the specific TMS experience needed.

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Role Summary:

The IT Analyst II role performs or monitors activities and projects related to the operation, integration, implementation, upgrade, and/or enhancements to Our Pipelines Operations Applications.

Core Position Responsibilities: The Analyst, IT Field Operations position will be responsible primarily for a suite of Internally/Externally Hosted Solutions and Operational Applications related to the operations of our 140 plus terminals.

Responsibilities & Essential Functions include:

• Project Execution. Support various projects related to our application systems.
• Process Improvements. Based on knowledge and experience, continuously identify potential opportunities to increase efficiencies and/or improvements to existing processes. Help identify gaps in the current business model and propose processes that will help move the business forward.
• Serve as IT program manager for the applications you support.
• Responsible for assigned Field Operations Application Programs.
• Document end user requirements related to new application request.
• Internal Support. Support the IT department with lifecycle management of assigned and dependent applications.
• On-Call Support. Provide on-call support during non-business hours to Operations on an as needed basis.
• Vendor Liaison. Work with application support vendor to facilitate issue resolution including any tracking progress of issue resolution.
• Internal Applications Administrator. Assist department administrators by ensuring proper administration and setup of assigned applications, administering systems interfaces between dashboard services, and coordinating the administration of security. Work with and communicate to IT peers, IT management, Operations staff, and Operations management as needed.
• Serve as SME with application support of multiple operations applications.
• System Maintenance. Perform and manage the maintenance of the supported data and databases.
• Application Program Management Support. Support issue resolution with the production environment and end users through investigation, analysis, and training end users on how to properly utilize the system.
• Testing. Test application upgrades prior to releasing to the Business and providing recommendations for application system application upgrades and enhancements.
• Documentation. Support providing documentation for all supported applications and ensuring documentation is current. Documentation may include IT PMO, Disaster Recovery, Interconnection, etc.
• Work in tandem with application enhancement business partner committee chair.
• Customer Service. Providing exceptional customer service.
• Work with vendor(s) to develop and maintain operations applications.
• And other duties as assigned.

The applications include, but may not be limited to:

• Internal Middleware data servers which feed the external Web Portal (BTAP)
• Marine Application (BMA)
• Nominations Application (BNA)
• Vendor hosted solution for the management of railcar data and inspection reports
• TopHAT
• Internally hosted application used to capture and enter in real-time the data for vessel movements at our Marine facilities
• Vendor hosted Web Portal for transactional and Stock data reports and Bol of Lading images retrieval for both internal and external customers
• Internally hosted solution for the management of railcar inspection reports
• Vendor hosted Web Portal which allows carriers the ability to transmit necessary documents as well as view the status of the carrier documents on file electronically
• Carrier Portal
• Terminal Scheduling Tool
• Terminal Access Portal (BTAP)
• Internally hosted application used to provide customers with ease of access to enter their pipeline nominations, transfers, and vessel movements via an external facing interface
• Vendor hosted solution which integrates data from TMS, T4, and other systems into one comprehensive web-based interface for tracking batches and open inventory across Terminals for our Internal Terminal Scheduling Team
• Railhand Host
• Feeds transactions over to our backend billing system
• Bourque Data Services
• Centralized customer and transactional terminal data management server