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Lead Technical Support Engineer Rocky Mountains

Company

INNIO Group
Address Colorado, United States
Employment type FULL_TIME
Salary
Category Renewable Energy Power Generation
Expires 2023-08-14
Posted at 9 months ago
Job Description

Description


What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people .

Waukesha Gas Engines (“Waukesha”) is a business unit of INNIO, the leading manufacturer of large, stationary reciprocating engines for the oil and gas power generation industry,. Waukesha engines are designed to run under high-stress conditions in isolated, mission-critical, and demanding environments.


Join us now as Lead Technical Support Engineer for the Rocky Mountain area in either WY, CO, MT, ND or North Texas


Your Responsibilities:

Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine and power generation products via phone, email and through the Salesforce Issue Resolution system

  • Focused role for support of customers in power generation applications
  • Remotely program engine control units as requested by channel partners for replacements, CM&U upgrades and overhauls
  • Travel to customer sites to provide technical support and troubleshooting.
  • Assist in activities related to new product support and CM&U introductions of power generation products.
  • Enter quality issues in the QC tools and participate in review meetings
  • Utilize myPlant to pro-actively identify engine issues and coordinate with channel partners to perform the repairs
  • Attend training courses and review training materials as requested
  • Participate in the root cause analysis process by providing data when requested, attending review meetings, and communicating solutions to the field
  • Provide technical data and information to channel partners and customers
  • Drive customer satisfaction through commitment to quality
  • Coordinate the return of parts from the field for analysis


Your Profile:

  • Either live or willing to move to one of the following states: WY, CO, MT, ND, North TX
  • Demonstrated ability to work with a cross-functional teams
  • Ability and willingness to travel 30-50% of time
  • Strong problem-solving skill set
  • Commercial sensitivity with a focus on customer needs
  • Strong Communication Skills
  • Proven interpersonal skills
  • Self-Starter: willingness to work remotely
  • Bachelor’s Degree in Engineering or Engineering Technical Degree from a University or Technical College plus minimum of (5) years’ work experience in reciprocating engine/power generation field OR Associate degree in related technical field plus minimum of eight (8) years’ work experience in reciprocating engine/power generation/gas compression