Analyst, Application Support-Learning Jobs

Be unstoppable with us!

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Applications Support Analyst will be a part of the Enterprise Learning Transformation team and will engage with the product at every stage, from design, through testing and then into production and support. You will support the business in delivering a world-class customer experience to our partners around the globe by ensuring maximum operability of our systems. Uptime, response time and customer responsiveness are paramount.

Job Responsibilities:

Technology and System

▪ Builds and maintains templates and scripts to automate and deploy code and configuration changes.

▪ Works with management to quickly manage and resolve complex issues and outages.

▪ Performs system monitoring, verifying availability of all hardware, systems, reviewing system and application logs and verifying the completion of scheduled jobs.

▪ Monitors system performance while maintaining the parameters and thresholds required.

▪ Proficient at identifying sources and trends of technological problems to prevet future occurances

Operations

▪ Operates in a 24/7 on-call support role focused on maintaining high system availability.

▪ Manages day-to-day support issues ensuring effective and timely resolution. Duties include resolving and tracking user issues; designing, specifying, testing and documenting program modifications and functional enhancements.

▪ Reviews design and provide risk assessments on change and delivery

▪ Creates and maintains operational requirements and standards for applications.

▪ Monitors utilization, determines capacity, and produces projections.

▪ Assists with maintaining operational security through reporting and communication of security breaches.

▪ Creates and maintains operational documentation.

▪ Deploy updates and fixes, and provide technical support

▪ Perform incident triage, system troubleshooting and maintenance

Education

▪ Bachelor's Degree Bachelor’s degree in Computer Science or a related field or equivalent experience. (Required)

Work Experience

▪ 2-4 years Experience working in operations or Devops environments.

▪ 2-4 years Experience in troubleshooting customer related issues and managing customer relationships required.

▪ Less than 2 years Experience in resolving day to day support issues, ensuring effective and timely resolution of issues in production environment, troubleshooting customer related issues and managing customer experience

▪ Less than 2 years Experience working with internal and external customers, along side with partners for SaaS products

▪ Less than 2 years Experience in performing systems analysis in the support and operation of large carries class enterprise system

Work Experience

▪ Linux (Required)

▪ MS SQL (Required)

▪ Scripting (Required)

▪ Agile Methodologies (Required)

▪ Cloud technologies (Required)

• Legally authorized to work in the United States
• At least 18 years of age

Travel:

Travel Required (Yes/No): Yes. Minimal frequency.

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Never stop growing!

T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.