Product Support Analyst Jobs

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.

CURRENT NEED

We are looking for a Product Support Analyst to join our Macro Helix team. The Product Support Analyst will provide essential service to our internal and external clients regarding our web based 340B software.

Key Responsibilities

• Call Center environment: This position will be a shift between 7:00 a.m. - 9:00 p.m. (CST) Monday through Friday and include possible on call requirements for weekends on a rotated shift.
• Walk users through troubleshooting and resolution process
• Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relations to 340B Architect and other McKesson/Macro Helix software.
• Analyzing substantial amounts of data (data mining)
• Receiving inbound calls, emails, and requests directly from clients and act as first point of contact
• Provides high level analytics, reporting, and other support as needed.
• Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.
• Additional assigned duties as needed.
• Analyze, troubleshoot, and triage tickets appropriately to determine root cause and solution
• Builds and enhances customer relations to promote program success and product improvement.
• Proactively provide status updates and follow ups with internal/external customers on pending requests

Minimum Requirements

Minimum 2 - 4 years of relevant experience. May have degree or equivalent.

Critical Skills

• Strong critical thinking, analytical skills, and troubleshooting skills.
• Strong organizational skills with the ability to work through a large case load per SLA requirements.
• Strong verbal and written communication skill.
• Proficient with Microsoft Office applications.

Additional Knowledge & Skills

• 4-year degree in business or related field preferred but not required.
• Certified Pharmacy Technician is highly preferred (CPhT).
• Experience as a pharmacy technician in a retail or hospital environment preferred.
• Working knowledge of a wide variety of software, hardware & PC operating systems is highly preferred.
• Strong experience with Excel highly preferred (v-look ups, pivots, macros, charts, graphs, etc.)
• Demonstrated ability to handle calls & act as resolution point for issues & prevent issues from escalating further is preferred.

Education

4-year degree in business or related field or equivalent preferred.

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Agency Statement - No agencies please.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!