Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Senior Application Support Engineer
Recruited by Techrique LLC 8 months ago Address Austin, TX, United States
Application Support Engineer Jobs
Recruited by Techrique LLC 8 months ago Address Austin, TX, United States
Application Support Analyst, Sr (Remote)
Recruited by Georgia Tech 9 months ago Address , Atlanta, 30332 $73,903 - $100,507 a year
Application Support Manager – 100% Remote In Texas
Recruited by Health & Human Services Comm 9 months ago Address , Austin, 78751 $5,167 - $8,463 a month
Application Support Analyst Jobs
Recruited by Parker Water & Sanitation District 9 months ago Address , Parker, 80134 $31.96 - $37.60 an hour
Application Support Analyst (Erp)
Recruited by Yoh, A Day & Zimmermann Company 9 months ago Address McKinney, TX, United States
Application Support Analyst Jobs
Recruited by SoFi 9 months ago Address Frisco, TX, United States
Application Support Jobs
Recruited by Robert Half 10 months ago Address Houston, TX, United States
Technical Support Analyst Jobs
Recruited by Doyon, Limited 10 months ago Address Plano, TX, United States
Foreign Exchange – Application Support Senior Analyst (Hybrid)
Recruited by Citi 10 months ago Address Irving, TX, United States
Junior Application Engineer Jobs
Recruited by Patterned Learning AI 10 months ago Address Houston, TX, United States
Application Support Analyst Jobs
Recruited by Planet Technology 10 months ago Address Houston, TX, United States
Business Partner Analyst Support/Ukhc
Recruited by University of Kentucky 11 months ago Address , Lexington, Ky $43,680 - $71,323 a year

Application Support Analyst Jobs

Company

Indigo
Address , Memphis, Tn
Employment type
Salary
Expires 2023-06-17
Posted at 1 year ago
Job Description
About Indigo

IndigoAg is a mission-driven company dedicated to harnessing nature to help farmers sustainably feed the planet. We innovate across a breadth of technology and science disciplines to help enhance agriculture's long-term sustainability and profitability and mitigate the climate crisis. We seek to positively impact the world through the digital and biological solutions we bring to the market, creating a more resilient earth, healthier economies, and thriving communities. Our people build partnerships, explore the science, and engineer the technology to help grow the future of sustainable agriculture. The only way to achieve it is through a unique combination of expertise – from Fortune 500 to academia, soil science and agriculture, to tech start-ups.

Application Support Analyst
The Application Support Analyst will play a key role in the support of Indigo's in-house applications, as well as external tier 1 platforms. This person will play an important role in providing exceptional IT Service to both the end users and the Development teams.

Hands-on triaging of code and data issues
Drive daily activities to ensure the efficiency, governance, and maintenance of SOPs
Coordinate with the various teams to collate the data, scrub the data, and provide meaningful insights by Driving process improvements
Providing exceptional support to end users
Meeting SLAs defined by support and the business
Contributing to the Knowledge Base and User Self-Help systems
Assisting in the maintenance and upgrading of Support Tools
Widely viewed as someone who personifies our core values, is committed to them, and leans on them when making difficult decisions
Provide reports and KPIs around health of various applications

Competencies

  • Thrives in a fast-paced environment; pushes to find and deliver simple solutions to complex problems
  • Self-starter; able to drive to solutions with minimal direction
  • Able to work across a broad set of technologies
  • Proactively brings new ideas to the table
  • Understands and is excited about Indigo’s mission and core values
  • Comfortable with ambiguity and challenging company goals
  • Strong passion for collaboration
  • Driven by incremental milestones to work toward an ideal solution
  • Strong written and spoken communication skills
  • Quick learner; ability to grasp new concepts quickly and efficiently

Qualifications

  • Experience working in an ITIL based Service Desk/Helpdesk
  • Experience with Salesforce, Oracle ERP, or similar technology
  • 2+ years professional experience in software support or motivated recent graduate
  • Experience writing Standard Operating Procedures
  • Experience working in a fast-paced, quickly pivoting environment
  • Data troubleshooting experience (Oracle, SQL, MySql, etc.)
  • Experience reviewing application logs (LogRocket etc.)
  • Some coding and scripting experience strongly preferred (node.js, Python, etc.)
  • Some AWS experience preferable
At IndigoAg, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national, social or ethnic origin, age, physical, mental or sensory disability, marital status, family or parental status, sexual orientation, gender identity and/or expression, family medical history or genetic information, military and veteran status, and any other characteristic protected by applicable law. Indigo believes that diversity, equity, and inclusion among our team members are critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you’re applying for a job in the U.S. and need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.