Systems Analyst, Aacu Application Support

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Technology Team within the American Airlines Credit Union. The role is responsible for maintaining and supporting all American Airlines Credit Union business applications and technical tools and utilities needed to support these applications including software, interfaces, networking and connectivity, databases, etc.

What you'll do

• Provides feedback and documentation to the design team and Service Desk as necessary to adjust standards and procedures
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
• Communicates to all levels of the organization and assists and follows up on any scheduled or unscheduled system outages
• Manages the daily administration, support, maintenance, database administration, proactive monitoring, moving development software into production, system performance and capacity, software compatibility and upgrades, vendor management, application and system run book documentation for over 140 business applications
• Adheres to the software release schedule, software compatibility matrix, and change management
• Performs tier 3 escalation for all software applications hosted internally and externally and works closely with other IT functional areas and vendors to troubleshoot, debug, communicate, document, resolve and prevent system outages and disruptions 24x7
• Oversees vendor management, vendor relations and escalation, enforcement of service level agreements and monitoring and ensuring vendor alignment with business strategic direction
• Coordinates with Testing and QA to create, refresh and stage testing environments

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Strong knowledge of the financial services industry, and credit union’s departments, products and systems
• Bachelor’s degree in computer science, engineering, management information systems or related field, or four years of equivalent technical experience
• Extensive technical skills related to software applications
• Proficiency and practical experience with Episys financial application, SQL, Mircosoft Operating Systems and tools, AIX and PowerOn programming

Preferred Qualifications- Education & Prior Job Experience

• Experience with database and programming fundamentals, networking technologies, hardware components, and interfaces and middleware
• Experience with Java, HTML, .Net, web services, Netapp SAN, IBM hardware, VMWare, Cisco networking, and Citrix

Skills, Licenses & Certifications

• Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills
• Ability to think logically with attention to detail and a focus on follow-up
• Ability to demonstrate results-driven, strong decision making skills
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
• Ability to work well under stress, manages competing priorities, and meets deadlines
• Ability to demonstrate proficiency to multi-task, plan, schedule, and organize
• Ability to sit for prolonged periods of time while operating a computer
• Ability to exercise excellent troubleshooting skills to analyze problems objectively
• Ability to be on-call 24/7 and willingness to work flexible shifts
• Ability to exercise strong vendor management skills and work collaboratively to achieve results
• Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards
• Ability to maintain satisfactory performance and attendance

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.