Register
Recruit Create CV

Technical Product Support Analyst Jobs

Product Support Analyst I
By InComm Payments At Sandy, UT, United States
Work prioritization and time management skills.
Document activities in the call management and ticketing system as required.
Other tasks and responsibilities as assigned by leadership team.
1+ years of experience in customer service.
Clearly demonstrated skills working in a team environment.
Computer literate and moderate technical skills preferred.
Technical Support Product Specialist - Voice
By Intermedia.net, Inc. At , Remote
Committed to offer 100% Worry Free experience to clients and satisfaction and success at all times
Shifts assignment are based by Pacific Standard Time and scheduled from 5am – 5pm PST. Shift are determined Workforce Management.
Upselling - identify product improvements by additional services offered by Intermedia
The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.
Minimum one (1) year of experience in a high-volume call center environment in a technical support role
Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products
Technical Support Analyst Jobs
By Tommy Bahama At , Auburn $22 - $29 an hour
For more benefit related information please click HERE.
1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
Strong hardware trouble shooting skills.
Manage and prioritize multiple tasks under pressure.
Excellent phone and e-mail etiquette and customer service skills.
For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
Virtual - Technical Product Support Specialist (Metal Working & Tools)
By Grainger At , , Il $21.23 an hour
Relevant job experience may include construction work, welding, fabrication, retail tool experience.
Visit GraingerTotalRewards.com to learn more about our benefits!
Hand/power tools, metal working/welding and test equipment.
Capture and forward feedback product teams about products based on interaction with customers and field team members.
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.
Medical, dental, vision, and life insurance plans.
Technical Support Delivery Analyst - Compensation
By Workday At , Salt Lake City, Ut $80,500 - $120,600 a year
Additional experience in one or more of the following areas: Human Capital Management, or Benefits
Work with Product Managers, QA and Development to identify solutions or workarounds
Maintain your knowledge of new functionality and compliance changes
Contribute to our Knowledge Centered Service by creating Knowledge articles
Customer Support experience, providing software support for other functional enterprise software applications
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Technical Support Analyst Jobs
By UC Irvine Health At , Irvine, Ca $73,900 - $133,700 a year
Bachelor's degree in related area and / or equivalent experience / training.
Background Check and Live Scan
Legal Right to work in the United States
California Child Abuse and Neglect Reporting Act
Must pass a background check.
072808-Technical Support Analyst Jobs
By Capgemini At , , Ct
Basic knowledge of computer peripherals, and peripheral troubleshooting skills (receipt printers, cashless payment devices, scanners, etc.)
1– 2 years’ work experience supporting customers remotely in a technical environment
· Applying basic troubleshooting processes, validating the issue, recording critical issues in system, applying Knowledge Base articles
· Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
Strong written and oral communication skills, English-speaking skills, bilingual a plus.
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Senior Technical Support Analyst
By SCHWAN'S At , Pasadena, 77506, Tx
Support and mentorship from team members who are authentic, good-natured and highly skilled.
Competitive wages, incentive pay and a comprehensive package of benefits.
Under general supervision, this person installs, configures, and maintains operating system workstations and servers in support of business processing requirements.
Creates maintains and manages all desktop and laptop integrated software images including the re-engineering integration and validation of new software.
Manages the image releases with external equipment suppliers.
Opportunities for career growth with a well-established food company.
Product Support Analyst Jobs
By Innova Solutions At Charlotte, NC, United States
Enterprise-level experience as application support analyst
Influence guide and lead less experienced Strategy and Execution staff within the group.
Support Analyst for the nCino
Lead cross functional teams to strategize plan and execute a variety of programs services and initiatives.
Drive accountability for assigned initiatives limit risk exposure and create efficiencies as appropriate.
Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.
Product Support Analyst Jobs
By McKesson At Texas, United States
Strong organizational skills with the ability to work through a large caseload per SLA requirements.
Strong critical thinking, analytical skills, and troubleshooting skills.
Strong verbal and written communication skills.
Experience as a pharmacy technician in a retail or hospital environment is preferred.
Certified Pharmacy Technician Certification is highly preferred (CPhT).
Working knowledge of a wide variety of software, hardware & PC operating systems is highly preferred.
Technical Support Analyst Jobs
By CRG At Greenville-Spartanburg-Anderson, South Carolina Area, United States
Manage Customer tickets in ServiceNow
1+ year experience providing end user support
Assist with technical troubleshooting relating to hardware and software issues
Resolve customers’ concerns and answer customers’ questions to your best ability
Positive attitude and the desire to learn
Product Technical Support Jobs
By Fiverr At Orlando, FL, United States
Familiarity with ticketing systems and customer relationship management (CRM) tools.
Experience using Zendesk and Intercom softwares, and other remote support tools.
Collaborate with different teams in the company, such as Customer Success, Product, R&D, and Finance.
Guide customers through troubleshooting steps, offering clear and concise instructions.
Understand the product and stay up-to-date with product knowledge to provide accurate and relevant technical information to customers.
Contribute to the development and improvement of technical support processes and knowledge base articles.
Junior Technical Support Analyst
By Atlassian At New York, United States
Solid skills supporting and troubleshooting MacOS
Providing AV support for events onsite
Some familiarity with various MDM solutions
Some familiarity with collaboration tools (Slack, Loom, Mural, etc)
Technical Product Support Specialist (Remote)
By Allergan Data Labs At United States
3+ years of experience in technical support, customer service, or account management
Experience with support ticket management systems such as Zendesk, Salesforce, etc. and optimization of such systems
We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform
Enhance and assist our knowledge base in collaboration with our Technical Writers
Provide input on ways to continuously improve the customer experience and internal processes
Associate Product Support Analyst
By Mosaic.tech At San Diego, CA, United States
Become a product expert in the Mosaic platform and manage and own support requests
Primary responsibility is to manage incoming tickets and prioritize accordingly
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
Actively manage support tickets and provide status updates to customers
Contribute to our internal and external knowledge base and to internal processes
Strong analytical and problem-solving skill set
Technical Support Analyst Jobs
By CyberCoders At Henderson, NV, United States

Established (20+ years) Industry-Leading Outdoor Enthusiast Tech Co. Seeks Technical Support Analyst! Henderson, NV! We are an industry-leading provider of some of the world's top outdoor enthusiast ...

Technical Support Analyst Jobs
By Doyon, Limited At Plano, TX, United States
Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
Learn licensing levels to include subscription offerings
Contribute to team goals such as SLA requirements, resolution, and Client satisfaction
2+ years of relevant experience in a technical help desk environment preferred
Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697 Configuring Windows devices)
Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Technical Product Support Specialist (Remote)
By Allergan Data Labs At Irvine, CA, United States
3+ years of experience in technical support, customer service, or account management
Experience with support ticket management systems such as Zendesk, Salesforce, etc. and optimization of such systems
We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Required Experience & Technical Skills
Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform
Enhance and assist our knowledge base in collaboration with our Technical Writers
Technical Support Analyst Jobs
By IXL Learning At Raleigh, NC, United States
Experience with documenting and tracking resolution in ticket management and/or customer relationship systems to facilitate trouble resolution
Troubleshoot issues & provide expert knowledge of our products to the customer
3+ years of prior web application support and customer service experience in a technical support or client-facing environment is strongly preferred
Strong written and oral communication skills
Strong experience supporting and troubleshooting Web technologies
Excellent analytical and diagnostic skills
Product Support Analyst Jobs
By McKesson At Irving, TX, United States
Strong organizational skills with the ability to work through a large case load per SLA requirements.
Strong critical thinking, analytical skills, and troubleshooting skills.
Strong verbal and written communication skill.
Experience as a pharmacy technician in a retail or hospital environment preferred.
Working knowledge of a wide variety of software, hardware & PC operating systems is highly preferred.
Strong experience with Excel highly preferred (v-look ups, pivots, macros, charts, graphs, etc.)