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Technical Support Analyst Engineer Jobs

Technical Support Engineer Jobs
By Aveva At , Houston $46,500 - $77,700 a year
New Grad or up to two years of experience
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as FAQ’s, Tech Notes, WebEx's, Articles, White Papers, Knowledge Objects
Requirements - You will have:
Responsibilities - You will do:
Bachelor Degree in Chemical Engineering
Technical Support Engineer Jobs
By Odoo At Buffalo, NY, United States
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
Knowledge of coding/scripting (Bash, Python, JavaScript, etc...)
1-3 years of professional experience
Business experience at an ERP
Prior experience at a fast-growing startup
Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
Technical Support Engineer - Duo Security
By Duo Security At Ann Arbor, MI, United States

Duo Security, now a part of Cisco, is the top tier provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for ...

Technical Support Engineer - Sofia
By Veritas Technologies At , Remote

About VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, ...

Technical Support Engineer Jobs
By Orbis At Greater Indianapolis, United States
Experience with high-volume data management.
Experience with WMS (Warehouse Management Systems).
1+ years of experience developing server-side systems Design skills, including API design and data modelling.
Contributing to process improvement initiatives, sharing insights and knowledge gained from solving complex issues.
Experience with continuous integration methodology.
In depth experience with server-side Java.
Technical Support Engineer Jobs
By Gong.io Inc. At , Atlanta
Work from home stipend to help you succeed in a remote environment.
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
Previous B2B SaaS or enterprise software experience
College graduate with a technical degree or equivalent hands-on experience
Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
Associate Technical Support Engineer
By Red Hat Software At , Salt Lake City, 84114
First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
Prior customer service or technical support experience
Clear written and verbal communication skills
Prior experience supporting Linux or UNIX in enterprise environments
Good communication and written skills in English
Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
Associate Technical Support Engineer
By Consumer Edge At , New York $85,000 - $90,000 a year
Participate in incident management process and on-call as needed to provide time-sensitive data delay notifications to customers
Intermediate knowledge/experience with SQL and Linux CLI
Foundational knowledge/experience with Python, AWS/GCP, and Excel
Document and expand our internal and external knowledge repositories
Collaborate with and assist other client-facing teams to provide an amazing customer experience
Assist in completing projects and initiatives that will greatly benefit our customers and CE colleagues
Technical Support Engineer Jobs
By NETSCOUT At Ann Arbor, MI, United States
· Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
· Providing feedback from customers to product management and engineering teams via appropriate systems
· Provide leadership and issue management on large customer outage calls.
· Performing remote upgrade activities.
· Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
· Outstanding customer service and advanced written and verbal communications skills.
Technical Support Engineer I
By MGM Resorts International At , Detroit, 48226
Own the guest experience in any situation by using problem solving skills to WOW the guest
Has strong knowledge of IT hardware and software issues
Displays excellent customer service skills as well as interpersonal skills
Work with a diverse team of enthusiastic people in a FUN and fast-paced environment to achieve company goals
Engage with our internal guests by smiling and hearing their story as you properly complete and close IT help desk tickets
Act as the IT property expert on all software and hardware related issues
Principal Technical Support Engineer
By NetScout Systems, Inc At , $85,000 - $125,000 a year
Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
Network Management experience in Financial environment preferred
Project Management Certification a plus (PMP)
Advise customer on network management best practices using NetScout product suite
Minimum of 5 years in network management supporting external customers
Proven expertise in customer relationship and management
Technical Support Engineer Jobs
By Adobe At , Lehi, 84043 $69,100 - $139,400 a year

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional ...

Technical Support Engineer - University Graduate 2024
By Verkada At , San Mateo $30 - $63 an hour
Contribute content to our Knowledge Base
Demonstrated problem-solving skills and attention to detail
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Paid parental leave policy & fertility benefits
Troubleshoot network, hardware, and software issues related to the Verkada platform issues
Provide best practice design, installation, and configuration expertise to enterprise customers
Technical Support Engineer Jobs
By Hewlett Packard Enterprise At , Plano, 75093 $73,400 - $168,900 a year
Excellent interpersonal skills and multitasking abilities
Engage Customer Success Managers and Axis Implementation Architects to help resolve strategic and implementation issues
Work closely with our R&D, product managers, and architecture team
Prioritize daily missions/tickets and manage critical escalations
Experience with networking and network security tools - Firewalls, IPSEC, SSL-VPN, NAT, GRE
Experience with cloud platforms - AWS, Azure, GCP
Technical Support Engineer Jobs
By PGA Tour At , Ponte Vedra Beach, 32082
Bachelor’s degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience
2+ years Information Systems experience
2+ years Windows / Linux Server Administration experience preferred
Strong knowledge in scripting in PowerShell and bash
Must be able to multitask and have strong organizational skills
Must have working experience with system repair, engineering tasks, and other troubleshooting activities
Technical Support Analyst Jobs
By Tommy Bahama At , Auburn $22 - $29 an hour
For more benefit related information please click HERE.
1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
Strong hardware trouble shooting skills.
Manage and prioritize multiple tasks under pressure.
Excellent phone and e-mail etiquette and customer service skills.
For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
Technical Support Engineer - Supercharger
By Tesla At , Buffalo, 14220
Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
Respond to alerts in a highly time sensitive manner to maximize customer experience
Retrieve and review remote system logs with proprietary tools for effective diagnostics
Manage group and personal queues of service tickets pending action
Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
Technical Support Engineer Ii
By LogicMonitor At Austin, TX, United States
Demonstrate excellence in customer case management through resolution under measured SLAs
Create a professional development plan with your manager and set goals with tangible outcomes
Excellent troubleshooting skills and methodology
3+ years experience with supporting or administering SaaS ITIM Products
3+ years experience in Linux/Windows/Network administration and operations.
3+ years experience with maintaining or administration of container technology(Docker/Kubernetes)
Technical Support Delivery Analyst - Compensation
By Workday At , Salt Lake City, Ut $80,500 - $120,600 a year
Additional experience in one or more of the following areas: Human Capital Management, or Benefits
Work with Product Managers, QA and Development to identify solutions or workarounds
Maintain your knowledge of new functionality and compliance changes
Contribute to our Knowledge Centered Service by creating Knowledge articles
Customer Support experience, providing software support for other functional enterprise software applications
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Technical Support Engineer Jobs
By Salesforce At , Hillsboro, 97124, Or $80,700 - $111,000 a year
Experience with Database concepts, Data management (RDBMS), and SQL.
Lead the complete end-to-end customer experience.
Exceed customers' expectations and experience in a way that results in high customer happiness.
Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
2+ years of work experience in Engineering, Programming, or Technical Support.
Excellent written and verbal communication skills.