Senior Technical Support Analyst

Who we are!

Schwan’s Company, a U.S. affiliate of the global lifestyle company, CJ CheilJedang Corporation, is a leading U.S. manufacturer and marketer of quality foods offered through retail-grocery and food-service channels. Our many popular brands include Red Baron®, Tony’s®, Big Daddy’s®, Villa Prima™ and Freschetta® pizza; Mrs. Smith’s® and Edwards® desserts; and Pagoda® and Bibigo Asian-style snacks. Schwan’s is a place for people with an appetite for more. To learn about joining a team where you can belong, contribute, and thrive, visit www.schwanscompany.com

What we are looking for:

We are hiring a Senior Technical Support Analyst to be based at our facility in either Deer Park or Pasadena, TX. This position installs, configures and maintains operating system workstations and servers in support of business processing requirements.

What you will get from us:

• A culture focused on ensuring the health, safety and well-being of its employees.
• Competitive wages, incentive pay and a comprehensive package of benefits.
• Opportunity to work in a growing segment of a major food manufacturer and showcase your leadership and technical skills to make a big impact on the profitable growth of Schwan’s Company.
• Opportunities for career growth with a well-established food company.
• Support and mentorship from team members who are authentic, good-natured and highly skilled.

Responsibilities:

• Under general supervision, this person installs, configures, and maintains operating system workstations and servers in support of business processing requirements.
• Creates maintains and manages all desktop and laptop integrated software images including the re-engineering integration and validation of new software.

• Works with Development on the testing of new client based applications and impact of new software on existing Microsoft software such as IE and Windows OS Documents, lessons learned, and best practices to expand the knowledge base amongst peers.
• Releases custom code third party packages and patches within our standard environment.
• Resolves critical virus/intrusion attempts on a 24/7 basis.
• Manages the image releases with external equipment suppliers.
• Assists other technology engineers in defined project activities.
• Develops and executes new Windows and Office deployment project plans and schedules Ensures third party support contractors meet the defined service levels.
• Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
• Proactively and efficiently engineers emerging technology features and functions within our standard environment and processes.

What we need from you:

Education: Associate's Degree or equivalent

Years of Related Experience: 5+ years related experience with minimum of 2 years as Technical Support Analyst strongly preferred

Knowledge/Skills/Abilities:

Advanced proficiency in the operation of a personal computer in a Windows environment to include the Microsoft Office Suite and Outlook; intermediate proficiency with numeric data analysis; intermediate interpersonal and communication skills; advanced knowledge in network concepts, practices, procedures and device integration to network; intermediate presentation skills; demonstrated strong ability to effectively understand and respond to client issues with effective IS/IT solutions; demonstrated self-motivation for staying abreast of emerging technologies; in-depth knowledge of trouble-shooting and break/fix activities for desktop and laptop computing platforms, including standard hardware, operating system standard applications, networking protocols, and infrastructure environment

The employing subsidiaries of Schwan’s Company are Equal Employment Opportunity Employers. All qualified applicants will receive consideration for employment without regard to disability, age, race, color, religion, gender, vet status, national origin or other protected class.