Strategic Partner Manager, Banking Operations

The Cash App team is focused on building financial service products for individuals; making it easier to send and receive money, powering purchases using Cash Card or Cash App Pay, offering discounts through Boost, and buying/selling Bitcoin and stocks. Cash App has experienced tremendous user growth, and with growth comes opportunities and challenges. The Cash App Operations Team works with external partners and across multiple internal teams to manage scalable platforms and processes for a fast-growing mobile payment app.

We are looking for a relationship-centric individual to manage key partners supporting Cash App’s banking products. This individual will be responsible for driving operational excellence with those partners; leading projects to improve efficiency, lower costs, or enhance customer experience; investigating and resolving operational issues; participating in cross functional initiatives for Cash App; and supporting product development through partner alignment.

You will:

• Collaborate across multiple internal partners including engineering, product, design, finance, legal, compliance and risk
• Optimize critical partnerships for Cash App through detailed and proactive partner management, working with product, finance, compliance and engineering to define, iterate, stabilize and enable new initiatives and features
• Analyze multiple sources of data to inform business decision making and optimize operations
• Drive partner and customer escalations to resolution, follow-up and handle internal escalations from numerous cross functional partners including customer service, risk, compliance and engineering
• Manage partners through recurring reviews to ensure continuous improvement
• Collaborate with partners - both internal and external - to improve platform resilience, resolve partner incidents, document processes, drive accountability and performance in line with contracts

You have:

• 8+ years of operations and partner management experience, preferably at a fast-paced, high-growth financial technology company with complex, large-scale operations
• Strong relationship building skills with leaders and technical teams & the ability to develop consensus and drive stakeholders to a decision
• Attention to detail, exceptional organizational skills, sense of urgency, accountability
• Experience influencing outcomes with internal & external stakeholders
• Deep analytical skills that can drive the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements
• Experience with developing and evolving processes to ensure scalability with a high volume product
• Project management experience a plus
• Strong negotiation skills
• Extensive understanding of card program operations, including experience working with financial institutions
• Excellent written and verbal communication skills
• Strong ability to build & leverage cross functional relationships

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $184,100 - USD $225,000
Zone B: USD $174,900 - USD $213,700
Zone C: USD $165,700 - USD $202,500
Zone D: USD $156,400 - USD $191,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

• Learning and Development resources
• Retirement Plans including company match
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Employee Stock Purchase Program
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Paid time off
• Paid Life insurance, AD&D. and disability benefits
• Healthcare coverage

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Learn more about our efforts to promote inclusion and diversity at block.xyz/inclusion

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.