Partner Success Manager (Remote Eligible)

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Job purpose:

You will be developing and supporting our GSI and Indian SI partners to successfully deliver Okta services to our valued customers. The manager will be working closely with our alliances and partner success teams to select, certify and prepare our partners to build and grow their identity management delivery practice. The role is responsible for the practice development at our service delivery partners. This includes ensuring that they are building viable service delivery practices that make efficient use of Okta and accelerates time to value for our customers. The role works with our partner alliance teams on a regular basis to support a strong delivery practice. In addition, you will be introduced late in the sales cycle to the project teams to ensure proper enablement of their team for successful outcomes with our customers.

The ideal candidate has both a delivery background that enables them to easily interact with service delivery leaders and project teams, and a business background that enables them to engage at the executive level. You should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling propositions.

Duties and responsibilities:

• Assist with the continuous improvement of the partner success processes and practice to enable delivery partners to execute with quality.
• Own relationships and strategically manage service delivery partner teams.
• Define, manage, and execute on a delivery partner quality program.
• Identify implementation risks and collaborate with internal teams to remediate and ensure successful outcomes for our customers.
• Ensure high levels of delivery team engagement, satisfaction and loyalty from late stage sales through customer deployment.
• Establish a trusted advisor relationship with key partner stakeholders and executive sponsors.
• Serve as the voice of the partner delivery teams and collect feedback to drive continuous improvement across all areas of partner engagement with Okta.
• Assist delivery partners in partner direct sales cycles to ensure best practices are being followed.
• Collaborate across Okta to meet our business objectives with delivery partners and effectively coordinate with internal teams including product marketing, support, engineering, alliance and sales teams.
• Support the onboarding and offboarding of delivery partners.
• Design learning and training plans for delivery partners.

Qualifications:

• Embrace challenging situations and enjoy solving complex problems
• Broad knowledge in Identity and Access Management (IAM) and security space
• Outstanding verbal and written communication skills to audiences of all levels
• 4+ years of consulting experience, including at least 2 years of people/project management including remote team management experience (Strongly preferred)
• Able to be a hands-on leader
• Experience working with or at a GSI or Indian SI (Preferred)
• 5+ or more years of SaaS implementation experience
• General knowledge of cloud architecture as well as on-premise IT landscape
• Hands on experience with project delivery, including all aspects of program management and SDLC
• Experience in developing and have used multiple implementation methodologies
• 3+ years of partner management experience including offering subject matter expertise and project management oversight (Preferred)

Problem Solving

• Identifies critical issues with ease and dedicatedly develops an action plan for resolution
• Exhibits confidence and a deep understanding of emerging industry practices when solving business problems
• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets

Communication

• Effectively communicate technical information to non-technical audiences
• Assists in the facilitation of meetings, providing well defined agendas, tracking / handling action items and taking meeting notes
• Delivers informative, well-organized presentations
• Communicates with internal and external partners and all levels of management
• Understands how to communicate difficult/ sensitive information thoughtfully

Leadership

• Facilitates effective team interaction
• Continually seeks opportunities to increase customer satisfaction and deepen partner/customer relationships
• Manages partner and customer expectations effectively
• Demonstrates team leadership and is a highly effective teammate
• Communicates effectively with partners and customers to identify needs and evaluate alternative business solutions with project management

Education, Training and Certification

• A Bachelor's degree in Computer Science, Information Technology or related discipline required.

Okta is an Equal Opportunity Employer.

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:

$122,000—$165,000 USD

The annual base salary range for this position for candidates located in the San Francisco Bay area is between:

$135,000—$182,000 USD

What you can look forward to as an Okta employee!

• Fostering Diversity, Equity, Inclusion and Belonging at Okta
• Making Social Impact
• Amazing Benefits

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

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