Partner Program Operations Specialist

Channel Impact is a channel specialty firm that helps companies of all sizes achieve route to market success through partnering. Join us—to grow your career and be recognized as one of the best and brightest experts in the partner community.

Channel Impact is seeking a Partner Operations Specialist to join our team. In this role, you’ll be responsible for supporting the operations of our high-tech client’s Global Partner Programs Team. This role will be responsible for the overall Partner Program compliance and maintenance, Partner Community maintenance and On-Boarding. The ideal candidate also has experience with Partner Incentives as well as other partner aspects of Partner Operations.

This is a full-time salaried position with benefits, for a remote worker within the U.S. or Canada.

What you will do:

Partner Program

• Ensure proper tagging of opportunities within SFDC
• Assist in creation and maintenance of Partner Business Plans
• Manage Partner Program compliance; evaluate partner performance and notify partners of their status
• Responsible for keeping partner data, contracts and metrics updated in client's Partner Program systems (SFDC, Apttus)
• Work with partner team on partner mapping (customer) in SFDC

Partner Community

• Present updates community to both partners and partner team, as needed
• Train partners and partner team on Partner Community, as needed
• Responsible for project managing community functionality enhancements and troubleshoot issues
• Work with cross-functional teams to ensure material is current at all times
• Manage the client's Partner Community inquires and partner access

Partner On-Boarding

• Work with Operations to create reporting to show status of Partners around on-boarding and tiering
• Work with team to create an on boarding process for new Partners
• Execute and track Partner on-boarding process

What you Bring:

• You thrive in high growth, ambiguous environments
• B.A. or B.S. required
• Strong project management with the ability to manage multiple programs simultaneously
• 2-7 years of partner program operations or similar experience for a high-tech company (Required)
• Ability to partner with internal teams, monitor workflow, and assure follow-through
• Knowledge of Salesforce (Required)
• Experience with MDF and partner incentives is a (Plus)
• Demonstrated problem-solving abilities, including working with others to quickly reach sustainable resolutions
• Self starter that shows initiative and have the ability to “run with it”

Our Benefits:

• Flexible paid time off
• Paid holidays
• Learning & Development Stipend
• Employee Referral Bonus
• Competitive compensation commensurate with experience
• 401k & Company Match
• Full Healthcare Package including medical, dental, and vision insurance, long-term disability insurance, life and AD&D insurance

Channel Impact is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status or other applicable legally protected characteristics.