Partner Success Manager, Vcs

ovX works with The Veteran Canteen Service, the retail arm of the Administration of Veteran Affairs to build, manage and grow their ecommerce channel, ShopVCS.com. The Partner Success Manager, VCS will be the owner of all marketing efforts that support this important partner. This role is ultimately the owner of the revenue and margin plan for the ShopVCS.com channel and leveraging all available tactics to drive engagement and achieve the plan.

The Partner Success Manager, VCS must be guided by data and work to optimize all communications and processes based on the results. The goal is to make our email and homepage channels effective order drivers for the sellers on ShopVCS.com by understanding which placements and vehicles convert for specific segments and categories.

Detailed Description And Sample Tasks

• Narvar shipment emails and landing page
• Promotional email
• Understand and leverage the product recommendation engine to increase personalization efficiently across all member communications.
• Maintain a schedule to ensure we are communicating with members at appropriate times and at the right volume.
• ShopVCS.com Homepage
• QA and test all communications.
• Work to understand the VCS team’s definition of success, so that efforts can be aligned to achieve the GovX plan and drive success for VCS.
• SMS – Future Channel
• Ensure that all communication is scheduled and delivers on time.
• Leverage reporting to make data driven decisions to drive the business to achieve revenue and margin goals.
• Manage the creation and development process.
• Partner with VCS marketing team to develop strategies to access their databases and drive new members to ShopVCS.com.
• Develop and drive a long-term email marketing strategy to consistently improve performance, increase traffic from the email traffic and drive revenue on the ShopVCS.com website.
• Own all communication with the VCS team including but not limited to: monthly reporting, marketing performance, merchandising performance and member growth.
• Trigger email and email journeys
• Report back on the performance of all communication channels.
• Report back to the GovX management team on VCS performance quarterly.
• Work cross-functionally with our Graphic Designers and Creative Director to streamline emails scaling the program while leveraging best practices and proven email tactics.
• Own and manage all member communications on ShopVCS.com:

Key Interface

• Creative
• Finance / Accounts Payable
• Sellers / Partners
• Category Merchant
• Site Curators

Supervisory Responsibility

This position will have supervisory responsibilities.

Travel Requirements

No travel is expected for this position.

Work Location

This is a hybrid position that combines working onsite at the GovX corporate office in San Diego, CA and working remotely from home. Due to training and team collaboration requirements of this position, the candidate must live and work in San Diego, CA. No relocation allowance or visa sponsorship will be provided.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• Proficient in project management.
• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Proven ability to juggle multiple tasks and prioritize based on materiality to drive growth.
• Experience with Google Analytics or a similar web analytics platform.
• Passionate and mission driven.
• Bachelor's degree.
• Solution and results oriented.
• 2 years’ experience in account management.
• 4 years’ experience in marketing.
• Exceptional technical skills: proficiency in Microsoft Excel.

Benefits

Why You Want to Work at GovX

• Competitive benefits to include Medical, Dental, Vision and Life Insurance Coverage. Flexible Spend Account (FSA) and Health Savings Account (HSA) also available.
• 401(k) plan with discretionary match available.
• Gym on site.
• Work for a company with a greater social mission. We work to serve those who serve our country and communities every day.
• No boring days. This is a fast-paced environment where you will learn a lot and have the direct ability to leave your mark on a growing e-commerce company.
• Discounts on the GovX website.
• You won't find a better team of people to work with!
• Flexible paid time off, paid holidays and sick leave.

Pay Range

$28.85 - $28.85 per hour, with benefits listed above.

AAP/EEO Statement

EOE. Veterans/Disabled

Position will require successful completion of a background check and drug testing prior to starting employment.

About GovX, Inc.

Savings For Those Who Serve

GovX was founded in 2011 to offer exclusive benefits to those who serve our country. The GovX membership is comprised of current and former members of the American military, law enforcement, firefighting, medical services and government personnel. We are dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.