Senior Program Manager, Sales And Operations Planning

About The Team
Listing Media Services is a real estate photography startup within Zillow’s ShowingTime+ brand. Our mission is to fulfill the media marketing needs of real estate agents across the United States. We are on a path to 2-4x the business this year. The Program Management team sits at the nexus of operations and product. We use data to understand our current state, identify opportunities to improve, create the plan to iterate rapidly, and manage change as we quickly scale to the largest photography business in the country. Our core functions include workforce planning, OKR management, data analytics, process design, continuous improvement, and product & partner support. Our primary customer is our Photography Operations team. Our photographers are the core of our business. We serve our Operations leaders so they can serve our photographers. We partner closely with HR, Business Operations, Product, Design, and Marketing to achieve our shared mission. Our team is light on its feet and able to adapt quickly to new information.
About The Role
As a Program Manager specializing in Sales and Operations Planning, you will be the authority on our variable headcount (photographer, etc.) workforce strategy, with a primary focus on crafting headcount plans to support our business growth. You will play a crucial role in understanding our workforce, developing headcount models, and planning for staffing increases, all while driving cost reduction initiatives and upholding quality standards across the organization. By collaborating with HR and recruiting, you will ensure that we have the right talent available when needed to achieve our business objectives.
One of your key responsibilities will be to monitor the experience of our photographers and develop an employment strategy that attracts top talent. You have control over the most significant cost and quality lever in our operations. You will own all aspects of headcount planning. You will be vital in driving process improvement through Lean principles.
Responsibilities:

• Continuously monitor and refine headcount models to reflect changes in business strategy, market conditions, and internal workforce dynamics.
• Develop and maintain robust headcount models to forecast hiring needs and support workforce planning across the organization.
• Monitor and analyze key workforce metrics (hours, overtime, utilization, employee costs, etc.) to identify trends, risks, and opportunities for improvement, and present findings to senior management.
• Communicate headcount planning results and insights to stakeholders, and drive alignment on hiring strategies and execution.
• Develop and implement process improvements and best practices to enhance the efficiency and effectiveness of headcount modeling and workforce planning.
• Collaborate with HR, Finance, and business unit leaders to gather and analyze data on current and projected headcount, turnover, and workforce composition.
• Maintain strong relationships with key partners, including Operations, HRBPs, Recruiting, Finance, Business Operations and Strategy, Business Intelligence Engineers, and Product teams.
• Leverage our unit economics to identify opportunities for improvement and lead projects to reduce cost.
• Ensure alignment between headcount plans and budgetary constraints, working closely with Finance to manage and optimize resource allocation.
• Collaborate with Talent Acquisition to establish hiring priorities, timelines, and strategies based on headcount forecasts.
• Translate business strategies and objectives into workforce requirements and create detailed hiring plans to meet these goals.
• Support the S&OP process by providing insights on workforce capacity, constraints, and resource optimization opportunities.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $99,300.00 - $158,700.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are

• A collaborative team player who can work effectively with cross-functional teams
• Comfortable working independently and taking ownership of projects
• Proficient in process improvement and Lean principles
• An excellent communicator with strong interpersonal skills
• Detail-oriented and able to manage multiple priorities in a fast-paced environment
• Able to triage problems and reprioritize quickly based on new information
• Able to lead quality improvement projects, connecting the dots between different data sets
• An experienced professional with a background in program management, workforce planning, or a similar role
• Knowledgeable about headcount modeling, unit economics, and P&L statements

Requirements

• Demonstrated understanding of headcount modeling and unit economics
• Proven experience in process improvement and Lean principles
• Bachelor's degree in Industrial Engineering, Business, Operations, or related field; advanced degree preferred
• Strong analytical, problem-solving, and decision-making skills
• 5+ years of experience in program management, workforce planning, or a similar role
• Experience in recruiting strategy is a plus

Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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