Operations Program Manager - Business Operations Copywriting

Contract Length:

3 Months

Approved Remote Locations:

Seattle, WA | Boston, MA | Los Angeles, CA | Houston, TX | San Diego, CA | Baltimore, MD

Summary:

RLR Operations is looking for an Operations Program Manager (contingent) to support the Director of operations to improve communication, visioning, technical writing, and business continuity planning. This role will resemble a chief of staff role for the Operations organization.

• Work as liaison between team members, director of business operations, regarding agenda setting and team communications.

• Consult on the authoring, maintenance, and publishing of team OKRs and their related updates on a scheduled basis.

• Coordinate monthly business reviews and assist with the scheduling and coordination of contributors and presenters.

• Design and author team visioning documents and walking decks to track team value propositions, wins and organizational changes.

• Act as the strategic lead on an ongoing effort to document work processes (SOP) across all operations workstreams and develop a document management system to collect and retain organizational documentation.

• Develop templates, frameworks, and project plan templates to create standardization in the tracking and communication of RLR Operations information.

• Lead technical and communications writer responsible for the creation of wiki content in partnership with SMEs on the operations team.

• Coordinate RLR Ops business continuity efforts in partnership with corporate compliance organizations and the director of operations.

Education/Experience:

• Bachelor's degree in business administration or a related field.

• 5+ years of experience

• Copywriting experience

• Graphic Design experience

• Journalism and communication background