Operations Program Manager Jobs

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st century company.

The Trust Defense organization protects, guides, and mobilizes the creation of trust in our community and on our platform. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind.

We are currently looking for a full-time Global Operations Program Manager. The qualified candidate will be part of our highly dynamic team managing exciting end to end programs with the goal of successfully delivering them on time, within budget and scope.

The Difference You Will Make

The Operations Program Manager will oversee the end-to-end program management of strategic Operations projects, from ideation through implementation and benefit realization. This includes coordination, organization, direction and implementation of multiple projects aligned with the Trust Defense organization strategic vision. The scope of the role includes new product launch, process and network optimization, product standardization and implementation of best in class project management systems. The primary responsibility of this role is to ensure that the program delivers results within the specified tolerances of time, cost, quality, scope, risk and benefits.

• Ability to use existing procedures to solve standard problems; analyze information and standard practices to make judgements
• Fundamental, conceptional, and working knowledge of theories, practices and procedures within program management

• Strong communication skills with experience articulating complex topics to a wide array of audiences
• Effectively build trust and drive with an entrepreneurial spirit to help stakeholders and business partners succeed
• Ability to identify required tasks or issues, take appropriate action, and know when to ask clarifying questions
• Ability to influence senior leadership and a key decision makers

A Typical Day

• Communicate with cross functional teams in Product Management, Engineering, Policy and Operations to qualify new programs and ensure launch schedules are met.
• Translating strategies into program/project plans; including scope management, stakeholder management, deliverables (KPIs), schedule, budget management, risk management and resource requirements
• Management of large, complex end-to-end programs and, delivering success in a short timeframe with high expectations to produce impact outcomes
• Ensuring that the cross-functional program is focused on business unit goals identified, and managing program and solution interdependencies.
• Driving continuous improvement into activities within the Operational Excellence and seeking regular feedback from leadership and stakeholders.

Your Expertise

• Ability to articulate expectations and influence stakeholders in Product Management and Policy to execute measurable impact
• Excellent strategic and analytical capabilities, problem-solving skills, and business acumen; strong judgment in navigating and resolving sensitive situations
• Ability to drive multiple concurrent initiatives in a fast paced environment with evolving
• Ability to apply structured thinking and logic to the work and provide innovative solutions
• Certification in project management, 6-sigma or CSCMP, SDLC
• Bachelor's degree in Business, Operations, or a related field, or equivalent practical experience
• At least 15 years of experience in program management or strategy management
• Experience in operations management, or third-party logistics vendor management
• Proven experience in execution of complex projects and collaboration with technical stakeholders, e.g. engineering, product management, technical program management
• Proven record of designing, improving and implementing new processes into operational organizations

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$150,000—$186,000 USD