Senior Lead Program Manager

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Global Operations is the foundation of our global community. To help foster and build that connection, we want the interactions between our hosts and guests to embody our community and company values so that everyone can continue to travel safely and securely.

The Difference You Will Make

As a Senior Lead Program Manager, you are responsible for implementing large-scale, cross-functional and cross-platform programs that drive the strategic goals of the Global Operations organization and Airbnb. You serve as the bridge between critical business functions such as Global Operations, Marketing, Creative, Product, Design, Policy and Comms teams, aligning stakeholders and shepherding teams through the process of bringing our strategic initiatives to life. You will lead the end-to-end scoping, planning, execution, and launch of initiatives to deliver success for our product, hosts, and guests. This leader will report directly to the Director of Program Management leader within Global Operations. This high touch independent contributor must come with experience working with seasoned executives, and be able to work with and influence stakeholders across entire organizations throughout Airbnb.

We are seeking a highly experienced and motivated Senior Lead Program Manager with a strong focus on navigating ambiguity, working with executive leadership, and setting and driving expectations across critical initiatives. The ideal candidate will have a proven track record of successfully managing large-scale programs and projects and will play a critical role in building out the Global Operations Project Management organization. They will possess outstanding leadership, communication, and interpersonal skills

What You'll Do

• Build and maintain strong relationships with key stakeholders and team members, including executive leaders, to ensure effective collaboration
• Develop and implement program plans, schedules, budgets, and performance metrics that align with executive-level expectations
• Proactively manage risk and resolve complex issues that may impact project schedules and budgets
• Act as a driving force in the development and growth of the PMO organization, defining processes, policies, and best practices to enhance project delivery and efficiency
• Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations
• Foster a culture of continuous improvement by mentoring and coaching project teams, providing guidance, and sharing best practices to ensure project success
• Adapt to changing project requirements in a fast-paced environment, demonstrating resilience and flexibility
• Continuously evaluate and improve project management processes and methodologies to enhance organizational efficiency and contribute to the maturation of the PMO
• Lead cross-functional teams and manage multiple projects simultaneously, ensuring successful delivery while navigating ambiguous situations

Who You Are

• Strong sense of ownership and are results-driven, always striving to deliver projects on time, within budget, and to the highest quality standards.
• Continuous learners, always seeking to improve their skills and knowledge, and are committed to the success of the projects they manage.
• Adaptable and able to work well under pressure, with a strong ability to think on their feet and make quick, informed decisions.
• Confident, assertive, and highly motivated.
• Excellent communicator, able to articulate complex ideas and convey them in a clear and concise manner.
• A proven leader who inspires and motivates their teams, and is able to effectively manage risk and resolve issues that may impact project schedules and budgets.

Your Expertise

• Proven success in building or enhancing a PMO organization, including developing processes, policies, and best practices
• Strong leadership, communication, and interpersonal skills, with a keen ability to manage expectations for a very senior position
• Bachelor's degree in a related field
• Experience working with cross-functional teams and leading project teams
• Demonstrated experience navigating ambiguity and working closely with executive leadership
• 12+ years of experience in program management, with a proven track record of delivering large-scale programs and projects, particularly in a senior capacity
• Excellent project management skills, including the ability to manage multiple projects simultaneously
• Excellent written and verbal communication skills, with a focus on communicating with executive leadership
• Strong problem-solving and decision-making skills, particularly in ambiguous situations
• Expertise in project management methodologies, including Agile and Waterfall

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$185,000—$227,000 USD