Manager, Contingent Talent Risk Operations

Netflix is the world's leading streaming entertainment service with 236 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films, and mobile games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.
As Netflix grows and expands, it is becoming increasingly important to diversify the workforce in terms of worker types, geographic locations, and business lines. Netflix is committed to providing its employees with the support and resources they need to succeed and thrive in this dynamic and fast-paced environment.
About The Role
This role is part of the Talent Experience & Operations (TEO) team which designs and runs the infrastructure to deliver an outstanding talent experience from candidacy to onboarding and beyond. The Contingent Talent team under TEO is focused on building out a Risk & Compliance program. Contingent Talent is responsible for managing the company’s non-employee workforce from sourcing, onboarding, management, and offboarding.
The Manager, Operational Risk & Compliance role will review and recommend internal processes, and advise internal stakeholders and business partners on risk and compliance. This entails developing risk management strategies, coordinating the creation, review, and implementation of policies and procedures, and applying compliance requirements globally.
The ideal candidate will have experience balancing employment legal matters and business operations and will be capable of developing and implementing scalable solutions to ensure the highest level of compliance and risk management. Other sought-after attributes include being a self-starter and comfortable working autonomously, being a highly collaborative, strategic business partner to the business, and designing solutions that are intuitive and highly tuned with our culture
The Manager, Operational Risk & Compliance Will

• Develop and maintain strong working relationships with regulatory authorities, industry groups, and other relevant stakeholders
• Develop and implement a comprehensive risk and compliance framework and current state assessment that addresses legal, regulatory, and operational requirements in the professional services outsourcing space
• Develop and deliver training programs to educate employees on relevant laws, regulations, and best practices
• Provide guidance and support to senior leadership on risk and compliance matters, ensuring alignment with company strategy and objectives
• Monitor and analyze regulatory changes and industry trends to ensure the company remains proactive in its approach to risk and compliance management
• Oversee the design, implementation, and continuous improvement of processes and controls to (1) ensure adherence to laws and regulations, including but not limited to employment, data privacy, and financial regulations; and (2) ensure company readiness to operational disruptions (eg business continuity planning)
• Serve as the primary point of contact for internal and external audits, managing and coordinating responses and corrective actions as necessary
• Collaborate with cross-functional teams to identify, assess, and mitigate potential risks related to business operations, service delivery, and client engagements

We Want Someone Who Is

• High degree of professionalism, integrity, and ethical decision-making
• Bachelor's degree in law, business administration, or a related field; advanced degree (JD, MBA, or equivalent) preferred
• Deep experience in collaborating effectively with cross-functional teams and senior leadership
• Strong knowledge of employment law, regulatory requirements, and industry best practices related to professional services outsourcing at a global scale
• A minimum of 10 years of experience in risk and compliance, with at least 5 years in the professional services outsourcing industry. Equivalent experience in consulting applied to these domains would preferred, but not required
• A motivated self-starter, able to thrive in a fast-paced environment with quickly changing business needs, multiple priorities and deadlines
• Excellent communication and interpersonal skills including building narratives that “stick” and simplifying the complex
• Strong analytical and problem-solving skills, with the ability to identify and assess risks, develop effective mitigation strategies
• Proven track record of developing and implementing risk and compliance programs at scale and globally (e.g. with knowledge of regional/country nuances in major BPO destinations)

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of Netflix is typically $195,000 - $510,000.
This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.