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Company | Taskrabbit |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-23 |
Posted at | 8 months ago |
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
- DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
- DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- Lead The Future Together. We value entrepreneurship and are inspired by action
- The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
- Care Deeply. We take time to be present and partner with our team and communities.
- The Values.
- Level Up. We navigate through ambiguity and go the extra mile.
- Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
- Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
- Learn & adhere to TaskRabbit policies aimed at increasing trust in our dual-side marketplace.
- Respond to chargebacks with pertinent evidence and clear narratives
- Provide support in real time to teammates who may benefit from the insight, tools and expertise of the Risk Operations Team
- Exercise strong business judgement and decision making.
- Be organized, accountable and responsible - stay informed on the platform’s Terms of Service, Happiness Pledge, and policy changes as they occur, and be able to articulate and enforce them accurately.
- Be a customer champion, identify gaps, and ensure we are continuously improving.
- Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
- Proactively investigate potential fraud and action accordingly to mitigate losses
- Efficiently investigate, action and resolve user account issues primarily via email and ticketing systems while maintaining KPIs aimed at losses, service level, productivity, and accuracy.
- Minimum 2 years of customer service experience, preferred 1-2 years experience in risk operations, fraud prevention and/or policy enforcement.
- Display calm conviction and fair judgement when handling sensitive issues.
- Tech-savvy, excellent typing skills and adaptable in navigating online tools and systems.
- High level execution and adaptability against new processes, environments and technologies.
- Detailed, and quality focused in making informed decisions
- Available full-time (40 hours / week) - preferably available for our opening shifts starting at 7:45am Central Time and willing to work at least one weekend day.
- Excellent written & verbal communication skills: have a strong command of grammar and spelling.
- We're looking for candidates who are detail-oriented and confident decision makers!
- Accountable, Reliable & Punctual: Displays excellent time management, takes pride in a job well done, embraces change and feedback, while seeking continual improvements to perform.
- Interpersonal skills: Remains open to others' ideas and exhibits willingness to try new things.
- Ability to work a structured schedule, including weekends.
- Strong critical thinker with ability to identify complex patterns and adept at problem-solving.
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