Senior Payments Risk Operations Specialist Jobs

2+ years’ experience ideally, but not necessarily in supportive housing or a similar social justice field preferred but not required

Experience with bookkeeping/payments processing preferred

Retirement Plan with 5% match

Long List of Paid Holidays

Medical Insurance – 100% Covered

Success in this role is demonstrated with the following core competencies

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

Experience in a financial operations, payment operations or treasury operations role; 2+ years of relevant experience preferred

Experience working in merchant acquiring or credit card services.

Proven ability to interface with internal and external stakeholders to manage expectations and deadlines; i.e. scheduling, communication, escalation and risk analysis

Bachelor’s Degree and/or 3+ years of related work experience

Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.

Assist in the onboarding of new customers by managing configurations in third party and partner platforms

Taskrabbit is a remote-first company with employees distributed across the US and EU

5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits

Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.

Provide support in real time to teammates who may benefit from the insight, tools and expertise of the Risk Operations Team

Minimum 2 years of customer service experience, preferred 1-2 years experience in risk operations, fraud prevention and/or policy enforcement.

Tech-savvy, excellent typing skills and adaptable in navigating online tools and systems.

Hires, onboards, trains, leads, manages and develops customer experience leaders in the store.

Introduces best practices and rolls out new country processes and systems on a timely basis to entire Customer Experience team.

Contributes to the creation of the Customer Experience action plan, secures buy in, initiates implementation and follows up.

In customer service, problem solving and conflict handling techniques.

Using data and insights in customer interactions with IKEA across all channels and IKEA service providers into actions and solutions.

Managing, leading and developing people, preferably in customer centric service or retail environment.

Conceptual knowledge of theories, practices and procedures within payments and marketplace risk management

Functional knowledge through four or more years of formal education (e.g., university or college degree) or equivalent work experience

Experience with customer management systems

Support the delivery of ongoing reporting on key indicators including loss trends, model effectiveness, operational efficiency and staffing requirements

Strong investigative ability, internet research, organizational, and analytical skills.

Excellent interpersonal and communication skills, both written and verbal