Senior Partnerships Manager Jobs

Responsibilities

• Build and manage a team of Partnerships Managers, Enrolment Managers and Enrolment Specialists to engage, counsel, and serve students, parents and partners in the United States; and in doing so, provide a comprehensive set of end to end services as required by them such as career counselling, program shortlisting, application management, visa and any other ensuing university enrolment support

• Collaborate with the executive team members to develop and execute the regional strategic plan to drive multi-channel adoption and target achievement

• Proactively source, train and onboard high quality agency partners

• Ensure terms of contracts are clearly defined and adhered too across the B2B channel

• Monitor and manage the student application pipelines across the B2B and B2C channels, and adjusting strategies as necessary to achieve conversion and consequent revenue goals

• Being agile, student and partner focused, making support an amazing experience for them, is of uppermost importance

• Present reports on channel performance, provide clear recommendations based on analysis, and work with the leadership teams to contribute to the QS overall growth strategy across the U.S.

• Collaborate with content and design teams to produce collateral and other materials that partners and internal teams can leverage for their sales efforts

• Develop and maintain positive working relationships with university partner teams and internal QS staff

• Collaborate with product, engineering, and marketing on enhancing user experience as well as the partner and student journey within the product

• Provide leadership to the regional team, oversee timely resolution of escalations, and create an environment that attracts talented people to support future growth and expansion

• Supporting QS online or offline events in the region from ideation to execution

• Opportunity to play a key role in developing a new part of QS focused multi-channel enrolment support

• Opportunity to lead the development of enrolments across U.S. with potential for significant growth and management potential

The ideal candidate will have:

• 6+ years’ experience in sales and customer service

• Expertise in B2B partner management

• Experience working with an agency is a plus

• Leadership experience managing diverse teams

• Experience delivering high levels of customer service to B2B partners

Technical skills and qualifications

• Working knowledge of spreadsheets, Microsoft Word, PowerPoint and Outlook

• Experience working with a CRM (Hubspot, Salesforce, etc.)