Senior Partner Success Program Manager

Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. Our mission is to bring community, belonging, and empowerment to everyone in the world. Reddit users submit, vote, and comment on content, stories, and discussions about the topics they care about the most. From pets to parenting, there’s a community for everybody on Reddit and with over 50 million daily active users, it is home to the most open and authentic conversations on the internet. For more information, visit redditinc.com.

We’re looking for a passionate, talented Sr. Partner Success Manager to join our Partner Success & Academy team in the NYC area (70% remote) for flexibility to meet for in-person client activations. Our team is committed to building engaging programs and experiences aimed at helping partners harness the collective power of communities with Reddit Ads. As a trusted partner success and enablement expert, you will play a vital role in partnering closely with our Global Agency Development, Sales, Product, and Marketing teams to define how we’ll inspire and educate our advertising partners.

The ideal candidate will have a proven track record of developing and executing successful IRL and ILT partner success & academy programs, as well as strong project management skills. You should be able to work independently and prioritize/communicate tasks effectively in a fast-paced environment.

What You’ll Do

• Partner with Product Marketing to continuously enhance how we go to market with new product launches at scale
• Work with Sr. Partner Enablement PM to execute a blend of training methods to maximize learning retention and scalability
• Partner closely with the Education at Scale Task Force teams to establish priorities for client education, go-to-market strategies & programming packages
• Plan and develop in-person/ virtual experiences to scale education and optimize advertiser onboarding process
• Support workstream for program metrics and effectively assess program impact/success
• Collaborate with Business Marketing to establish best-in-class methods to provide ongoing communication to inspire partners and keep Reddit top of mind
• Develop a plan to amplify existing and net new certification programs
• Identify creative ways to empower advertising partners to incorporate Reddit Ads into their media mix

What We Can Expect From You

• Has an entrepreneurial spirit and likes the challenge of building new and innovative things
• Must have demonstrated expertise in digital/social media advertising and prior product education experience
• Experience working in an agile environment
• Strong ability to analyze, interpret and act upon data
• Experience in developing scaled learning experiences such as packaging up courses for on-demand training, IRL or virtual client-facing instructor-led workshops & webinars
• Experience building partner training content and programs
• Passionate about deeply understanding your customers; you are exceptional at listening, a master of asking open-ended questions, conducting interviews, and synthesizing feedback
• Strong analytical skills to assess the root cause of the problem and develop the appropriate solution
• Strong presentation, communication, and interpersonal skills
• Strong collaborative spirit, open to diverse perspectives, and new ideas
• Genuinely likes helping others and has a service-oriented mindset
• You have a passion for the written word and content creation
• A knack for simplifying complex subject matter
• Experience working in a fast-paced environment, such as a start-up or an agency
• Knowledge of partner academy technology and tools, including learning management systems (Intellum, Workramp), Slido, Rise, and others.

We would love to see your work! Please provide a portfolio of previously executed projects.

Pay Transparency

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The Base Pay Range For This Position Is

$134,900—$202,400 USD

Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].