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Program Success Manager Jobs

Customer Success Program Manager
By Amwell At Boston, MA, United States
Excellent project management skills, with demonstrated excellence in leading programs from conception to execution
Implement processes to enable the scaled management of support ticket escalations for the digital customer base.
Help them to maximize the benefits of their Amwell product portfolio
Develop scalable solutions to manage basic platform configurations, updates, customer reporting needs and implement processes across the digital customer base.
8+ years of relevant experience in customer success or customer marketing in a SaaS environment
1+ year proven experience building a scalable Digital CSM program
Program Manager, Customer Success
By brightwheel At United States
Exceptional stakeholder and project management skills, effectively influencing and managing expectations with Senior Management and cross-functional teams
Strong analytical and reporting skills, with a demonstrated ability to transform data into actionable insights
Metrics-driven and results-oriented, constantly striving to exceed targets and deliver exceptional customer experiences
Outstanding verbal and written communication skills, with the ability to influence business decisions
Proficient in Microsoft Excel/Google Sheets, Salesforce, and data visualization tools (e.g., Tableau) - experience preferred
Deeply embed yourself in customer-facing teams to become an expert in their current workflows, tooling, automation, and data collection
Program Success Coordinator Jobs
By Intuition Robotics At Miami-Fort Lauderdale Area, United States
3-5+ years of sales/account management experience, program or customer success.
Experience as a care manager or in the health industry - an advantage
Develop and maintain close relationships with partners remotely and on-site.
2 years experience in a tech company - preferably in a startup environment
Great people and communication skills. Live & breathe talking to customers and helping them! A passion for helping people and elders
Demonstrated experience in the senior care industry or other relevant experience and willingness to learn
Program Success Associate Jobs
By Tuition.io At United States
Organized and resourceful with great time-management skills
Knowledge of Tuition Reimbursement or other educational benefits
Troubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.
1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)
Excellent verbal and written communication skills
Ability to manage multiple support channels including email tickets, live chat, and phone
Customer Success Program Manager
By TalentReach At Greater Seattle Area, United States
Develop and maintain strong cross-functional relationships with colleagues in Sales, Product Management, Customer Success and Customer Experience.
Prior experience with Workforce Management and / or Human Capital Management domains.
Provide internal project status updates to executive management, Customer Success leadership, and Account Managers/Solution Directors.
Assemble team consisting of Implementation Consultants, Integration Specialists, Education consultants, Product Managers, and Customer Success Managers to perform the work.
Working knowledge and experience with SDLC and software development methodologies such as agile, scrum, and waterfall.
Assess project performance of individual project team members and provide performance and development feedback to Practice Managers for follow-up.
Program Manager I, Educator Success
By Curriculum Associates At United States
Exceptional organizational skills and time management abilities with strong ability to multi-task and to prioritize daily tasks.
Coordinate across teams to develop and manage a master IST communication calendar.
Ability to manage complex and fast-moving projects from start to finish.
Demonstrated ability to effectively manage multiple projects simultaneously and meet deadlines while maintaining accuracy and strong attention to detail.
Strong verbal communication skills, both written and verbal, in succinctly explaining complex information in a reader-friendly way.
Experience using i-Ready as a teacher, coach, or leader, or supporting i-Ready implementations.
Senior Partner Success Program Manager
By Reddit, Inc. At New York, NY, United States
Knowledge of partner academy technology and tools, including learning management systems (Intellum, Workramp), Slido, Rise, and others.
Plan and develop in-person/ virtual experiences to scale education and optimize advertiser onboarding process
Must have demonstrated expertise in digital/social media advertising and prior product education experience
Partner closely with the Education at Scale Task Force teams to establish priorities for client education, go-to-market strategies & programming packages
Develop a plan to amplify existing and net new certification programs
Experience working in a fast-paced environment, such as a start-up or an agency
Director - Program Manager, Success Plans
By Salesforce At Seattle, WA, United States
Demonstrated ability in program management, preferably with experience in product development in the software as a service industry
Experience as a Program Manager for professional services or support offer launches
Ensure the executive sponsor and steering committee members are appropriately advised and involved in program decisions and risk management
Ensure adherence to the Offer Lifecycle Process that governs Success Plan offer and feature launches
Define roles, responsibilities and deliverables of performing program team members
Manage program execution, identify risk, and develop complete risk mitigation strategies
Customer Success Program Manager (Pendo)
By U.S. Bank At United States
Experience with high-scale customer management (tech-touch) and/or marketing to large customer bases is highly valuable.
Project management skills – outlining timelines, creating and maintaining roadmaps.
Partner closely with product management, success operations and customer marketing to drive product/customer led retention and engagement strategies.
Support the development and manage the execution of Customer-led, in-app program roadmap.
Contribute to mapping the scale customer journey and create process to design a cohesive and comprehensive customer engagement experience/
Bachelor's degree, or equivalent work experience
Program Assistant, Postsecondary Success
By Bill & Melinda Gates Foundation At , Seattle, 98109, Wa $20.60 - $39.14 an hour
Schedule a high volume of appointments and meetings and manage complex calendars for multiple people.
Active engagement in learning opportunities, including participation in team skill building, collaboration and equity learning agenda.
Experience establishing organizational systems to improve efficiency and functioning in a changing environment.
Proficiency with MS Office Suite and experience working with other complex software systems.
Make travel arrangements and update calendars to reflect those arrangements.
Organize and submit expenses for multiple people on a timely basis.
Program Manager, Digital Success Onboarding Programs
By Miro At Austin, TX, United States
Inform product roadmap for Education content
3+ years of experience in designing and implementing end user onboarding or implementation programs in B2B SaaS companies
Excellent communication skills (verbal and written) with the ability to communicate at all levels, escalate project issues, and mitigate risks
Proven record of designing impactful and compelling omni-channel customer experiences
Excellent Medical, Dental + Vision health benefits
Fertility & Family Forming Benefits
Customer / Program Success Manager
By SoftServe At New Jersey, United States
You have the following experience, knowledge, and skillset
Having 6+ years in project management
Preventing/working with escalations, conflict resolution management
Senior level stakeholders expectations management from the customer side
Proactive risk management to ensure smooth program execution
Excellent communication, presenter, and client-facing skills
Customer / Program Success Manager
By SoftServe At New York, United States
You have the following experience, knowledge, and skillset
Having 6+ years in project management
Preventing/working with escalations, conflict resolution management
Senior level stakeholders expectations management from the customer side
Proactive risk management to ensure smooth program execution
Excellent communication, presenter, and client-facing skills
Customer Success Program Manager | Digital Engagement - Smb
By Vonage At United States
Work collaboratively with Care, Finance, Professional Services and other departments to ensure uniform cohesion, responsibilities and accountability
Improving Net Promoter Score (NPS) through series of “wellness” and education based campaigns
Improve the experience for customers resulting in improved financial performance.
5+ years of Customer Success Experience
Experience with tools leveraged to send mass communication, educate, inform, and market/campaign at scale
Recent experience with digital customer engagement
Director, Success Program Operations
By Bottom Line At United States
An understanding of the education not-for-profit sector, including donor relations and management
Coordinate with national program design team and integrate changes to curriculum, training, change management efforts, and resources specific to Success program
Serve as the product owner for the Success Advisor Dashboards and emerging tools related to Success program data management
Ability to apply a change management lens to operational functions
Experience working in iterative sprint cycles and Professional Scrum Product Owner certification
Staff Management, Coaching, and Training (15%)
Program Manager - Success Plan Sales, Strategy & Operations
By Salesforce At United States
Provide management with complete transparency of scope, timeline, requirements, benefits, and return on investment for each project.
Excellent time management skills with the ability to organize and prioritize effectively.
Partner with enablement teams and field to ensure accurate training and change management for all program activities.
Knowledge of Salesforce product and platform features, capabilities, and best use.
Project Management and Agile methodologies.
Manage partnerships with internal partners and vendors on projects.
Program Success Manager Jobs
By VentureLab At Austin, Texas Metropolitan Area, United States
2-3 years experience in customer service; project management in the educational space preferred
Strong project management and organizational skills
2-3 years experience leading educational programs with a focus in entrepreneurship and/or STEAM / design thinking
Experience with professional development, curriculum development and leading educational programs
Work in close collaboration with the Program Coordinator to ensure a seamless and supportive customer experience
Work with Director of Education to customize trainings as needed
Beacons School Success Program Staff
By YMCA of the North At , Minneapolis, 55418, Mn
Excellent interpersonal communications and mediation skills
Specialized skills to teach youth (ex. dance, music, computer skills, art, sports)
Assist in event planning, special programs, and activities as required by supervisor.
Ensures a high level of customer service to youth, families, community partners, and school staff.
Willingness to work with people of diverse populations.
Ability to move throughout a school building regularly throughout the day.
Senior Customer Success Program Manager
By BioRender At United States
3+ years of experience in Sales, Account Management or Customer Success experience in a SaaS environment
Project Management of strategic initiatives aligned with the Customer Success team’s and company’s goals
3+ years of CS program management, driving change across groups by engaging key stakeholders
A stellar team player who has demonstrated experience working cross functionally with Product, Marketing, Sales and Operations
Thrives in a fast-paced environment and loves working on a diverse array of projects that span cross-disciplinary teams
Curious, loves asking questions, and thinks outside of the box
Global Program Manager, Customer Success
By Procore Technologies At , New York, Ny $74,980 - $103,097 a year
4+ years of work experience, ideally in management consulting and/or corporate strategy at a leading technology or consulting company
Project management skills across multiple parallel projects
Strong analytical skills and experience with major Business Information tools
Experience in enterprise software, and specifically in sales or customer success functions.
Proven track record to own, manage and drive cross-functional projects at an executive level
Sophisticated quantitative aptitude and problem-solving capabilities; ability to prioritize multiple priorities

Are you a motivated and organized leader looking to make a real impact? We are looking for a Program Success Manager to join our team and help us drive success for our customers. You will be responsible for developing and managing customer relationships, ensuring customer satisfaction, and driving program success. If you are passionate about helping customers succeed, this is the perfect opportunity for you!

Overview A Program Success Manager is responsible for ensuring the successful implementation of programs and initiatives within an organization. They are responsible for developing and executing strategies to ensure that programs are successful and meet the organization’s goals. They are also responsible for managing the program’s budget, resources, and timelines. Detailed Job Description A Program Success Manager is responsible for developing and executing strategies to ensure that programs are successful and meet the organization’s goals. They are responsible for managing the program’s budget, resources, and timelines. They must ensure that the program is running efficiently and effectively and that all stakeholders are kept informed of progress. They must also develop and implement strategies to ensure that the program meets its objectives. They must also be able to identify and resolve any issues that arise during the program’s implementation. Job Skills Required
• Excellent communication and interpersonal skills
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Ability to identify and resolve issues
• Ability to analyze data and make decisions
• Knowledge of program management principles and practices
• Knowledge of budgeting and financial management
• Knowledge of software development and implementation
Job Qualifications
• Bachelor’s degree in business, management, or a related field
• At least 5 years of experience in program management
• Experience in software development and implementation
• Experience in budgeting and financial management
• Experience in project management
• Knowledge of program management principles and practices
• Knowledge of software development and implementation
Job Knowledge
• Knowledge of program management principles and practices
• Knowledge of budgeting and financial management
• Knowledge of software development and implementation
• Knowledge of project management principles and practices
• Knowledge of organizational change management
• Knowledge of data analysis and decision-making
Job Experience
• At least 5 years of experience in program management
• Experience in software development and implementation
• Experience in budgeting and financial management
• Experience in project management
• Experience in organizational change management
• Experience in data analysis and decision-making
Job Responsibilities
• Develop and execute strategies to ensure that programs are successful and meet the organization’s goals.
• Manage the program’s budget, resources, and timelines.
• Ensure that the program is running efficiently and effectively and that all