Solutions Delivery Manager Jobs

Overview

The Solution s Delivery Manager (SDM) serves as the senior technical leader for client implementations . R esponsibilities include collecting, evaluating, and disseminating technical design requirements. The SDM works closely with the Sales Engineering, I mplementation E ngineering , and P roject M anagement teams to architect fully functioning design s based on TierPoint standards . The ideal candidate will posses s extensive customer service experience and a diverse technical skillset with an expert level focus in Networking, Virtualization, or Security.

Responsibilities

• Conduct TierPoint solution review s with customer s to generate complete design documents for implementation
• Collaborate with Sales , Product Technology, Implementation , and Leadership Teams delivering customer solutions
• Provide clear, accurate, and timely communications to customers and project management
• Provide technical oversight as required during the implementation life cycle of projects
• Coordinate with Product Technology to resolve design questions and infrastructure deviations to support implementations
• Maintain a strong and diverse technical skillset to match the solutions offered by TierPoint
• Through TierPoint Core Values provide superior internal and external customer service
• Design managed services solutions to meet customer needs while adhering to TierPoint and industry best practices and procedures
• Other duties as assigned

Qualifications

Desired Competencies

• Ability to identify issues and develop strategies and tactical plans for department initiative s
• Strong e thical standards for working with highly sensitive and confidential information
• Ability to define and meet deadlines
• Maintain composure when handling potentially sensitive and pressured situations
• Understanding of a multitude of technical skills
• Portray energy and professionalism through focused c ustomer service
• Ability to use good judgment and decision -making skills
• Ability to identify areas of improvement and efficiency through process and automation

Qualifications / Requirements

• In-depth working knowledge of managed service s solution s
• A bility to manage multiple projects with changing priorities and requirements
• Excellent written and verbal communication skills with the ability to communicate with a variety of audiences effectively
• Disaster Recovery technologies , including configuration on Zerto, EMC RP4VM, or Leap
• Expert level understanding in at least one of the below categories
• Proficiency in Microsoft Office Suite , including Visio
• Maintain adequate professional knowledge to perform job responsibilities
• D isplay great attention to detail
• Networking technologies , including the configuration o f Nexus or Arista platforms
• P ossess initiative with strong analytical, decision-making , and problem-solving skills
• Ability to operate in a fast - moving, team-oriented, collaborative environment with demanding deadlines
• Ability to prioritize and organize effectively
• Strong understanding in the areas of data center and managed hosting services
• Security technologies , including the configuration o f Fortigate, NSX, or ASA firewalls
• Virtualization technologies , including the configuration o f VMware, Nutanix, or VXrail
• Ability to work both independently and with teams

Preferred Experience

• Experience in Managed Service Migrations, Networking, Load Balancing, Virtualization, Storage , Backup technologies, Security , and Disaster Recovery solutions
• Bachelor’s degree, or six years of recent industry-specific experience with a focus on Network, Virtualization , or Security technologies
• Experience supporting or designing large scale data center environments
• Experience in Private Cloud and Multi-Tenant data center solutions
• In-depth knowledge of TierPoint products, services , and policies
• Prior data center industry experience
• Minimum of 5 years direct customer implementation and/or technical governance experience
• Hold or be willing to attain relevant industry certifications (CCNP, CCIE, CISSP, CCDP, NSE, VCA, VCP, VCDX, NCP, etc.)