Senior Maintenance Project Coordinator

About Mynd:

Mynd is a tech-enabled real estate company serving the $85B+ property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real estate investment, the most powerful tool for building generational wealth, has largely been the purview of wealthier individuals and professional money managers.

Mynd is determined to overhaul that paradigm.

At Mynd, we’re on a mission to democratize access to happy homes and sustainable investments by making the purchase of single-family residential real estate as effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to buy real estate in their geographic area, or have been priced out of competitive big city housing markets.

With operations in 25 markets across the U.S. and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with buying real estate. Investors can now find, purchase, lease, manage, and sell single-family rental properties 100 percent remotely.

Mynd is Best Places to Work certified, a Built In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, The New York Times, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and recently announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country.

Join us!

About the role:

As a Senior Maintenance Project Coordinator - R&M at Mynd you will serve as the escalation point for repairs and maintenance requests for a regional portfolio of rental properties. You will work with Maintenance Project Coordinators and cross-functional stakeholders to resolve complex maintenance issues, resolve credit requests, and lead service recovery efforts.

Location:

This position is classified as remote, but our ideal candidate would reside in the Central Time Zone to cover markets in AL, MS, MO, and TX.

Responsibilities:

• Serve as a flexible resource in your assigned region and provide overflow coverage for the Maintenance Project Coordinators.
• Process customer experience-related tasks such as low CSAT review, credit request review, displacement requests, external escalations, and payment disputes.
• Schedule and manage service appointments. Including following up with vendors and other parties regularly to ensure the service request is tracking to budget and completion time cycle goals.
• Assist with reviewing and building of project scopes and pricing from contractors up to a defined dollar amount.
• Support and train new Maintenance Project Coordinators on service request management best practices.
• Working closely with leadership to develop best practices and mitigate operational risks.

Qualifications:

• Advanced time management and self-organization skills
• A demonstrable history of de-escalating issues and leading difficult conversations
• Excellent communication skills, both verbal and written
• Prior experience utilizing project management or CRM software and the ability to learn new systems
• Prior experience in a similar position requiring coordination of residential service requests with multiple stakeholders and deliverables
• 5+ years of experience working with repairs and maintenance trades and pricing
• High school diploma (or GED), college degree preferred
• Excellent problem solving skills with attention to detail
• Can work effectively solo, and as a member of various teams and committees, with minimum supervision

Any offer of employment is conditioned upon the successful completion of a background investigation.

Compensation:

$61,000 - $72,000 annually. The compensation range may be adjusted based on experience and location.

At Mynd, we offer a robust, competitive & unique benefits package:

• Volunteer time off
• Wellness, home office, and cell phone subsidies
• Robust health, dental, vision insurance, and more
• 401k + Match
• Sabbatical program
• Paid Parental Leave
• 13 Paid holidays
• Cash to purchase your own investment property through our “Project Investor Myndset” program
• Eligible to participate in Mynd’s equity program
• Unlimited time off

At Mynd, we encourage all of our team members to:

• Play Team First
• Think Like An Investor
• Earn Trust
• Always Be Entrepreneurial
• Be an ‘A’ Player
• Be Myndful

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.