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Related keywords
- Customer Success Specialist
- Senior Customer Success Manager
- Customer Success
- Senior Customer Success Specialist
- Customer Success Operations Specialist
- Junior Customer Success Specialist
- Customer Success Chat Specialist
- Customer Success Enablement Specialist
- Customer Success Senior Manager
- Senior Customer Success Executive
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Company | ActiveCampaign |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-23 |
Posted at | 1 year ago |
We are looking for a Senior Customer Success Specialist to support our growing customer base in getting the most out of our products. Our view is that customer success is about a subtle shift from focusing on making excellent products to making excellent users.
- Educating customers on industry best practices
- Collaborating with your teammates to troubleshoot complex problems
- Empowering developers to do their best work—and having fun doing it.
- Communicating to customers primarily via email, and at times via chat and zoom
- Representing the voice of the customer to our product, marketing, and engineering teams
- Creating customer-facing help documentation and user guides
- Helping our team identify where we can better meet the needs of our customers
- Being the first point of troubleshooting customers when they reach out for assistance
- Helping new customers get up to speed quickly, triaging issues, and answering technical questions from potential customers
- Participating in on-call rotation for Account Compliance
- Maintaining our internal knowledge base
- You have an understanding of email technology and authentication topics like SMTP, SPF, DKIM, and DMARC
- You’re patient and empathetic towards others with a strong desire to learn and teach
- You know what an API is (or you’re interested in learning how to support an API-based product) and are comfortable answering questions about topics like DNS settings
- Your wide skill set allows you to get up to speed quickly when learning new products
- You are fluent in English and can demonstrate clear and concise written communication skills
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- Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
- Generous stipend to outfit your remote office
- Cool swag
- Generous 401(k) matching with no vesting
- Access to life coaches via Modern Health
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