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Senior Customer Success Manager Jobs

Senior Customer Success Manager
By Iron Mountain At , Olympia, 98507 $73,800 - $98,500 a year
Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset
Responsible for timely, complete, and accurate input and management of customer activity to management.
Responsible for driving escalations and issues to resolution to management
Customer success experience, with a focus on Enterprise and Mid-Market companies in complex services based organizations
Excellent communication, teaming and presentation skills.
Assisting the customers in having clear and concise success criteria post implementation, receiving world-class enablement support for their users and stakeholders.
Senior Program Manager, Customer Success Emerging Programs
By MongoDB At Boston, MA, United States
Proven program management skills, including the ability to lead the development, documentation, and execution of large-scale emerging programs
A comprehensive understanding of the Sales cycle and direct experience in Sales strategy and program management
Experience developing large-scale transformational programs including objectives and key metrics upon which a project will be evaluated and tracked for progress
Excellent interpersonal skills including effective listening, written and verbal communication, with ability to influence and align priorities
Be accountable for building and driving large-scale emerging programs end to end
Directly responsible for leading the cross-functional support and resources needed to accomplish your goals
Senior Customer Success Manager (Us)
By tyfone, Inc. At United States
Escalation Management: Handle complex client issues and escalations, demonstrating strong problem-solving skills, empathy, and a commitment to resolving challenges effectively.
Extensive knowledge of the Fintech industry, market trends, and best practices in customer success and account management.
Bachelor's degree in Business, Management, or a related field; an advanced degree is a plus.
Proficiency in Salesforce, project management tools ( Wrike), and Microsoft Office Suite.
Exceptional interpersonal, communication, and presentation skills, with the ability to interact effectively at all levels within client organizations.
Strong analytical skills, comfortable with data analysis and deriving insights for strategic decision-making.
Senior Customer Success Manager
By G-P/Globalization Partners At California, United States
5-7 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
Experience with project management, account business planning and prioritization across multiple accounts at any given time. Experience with Salesforce, CSM/CRM tools
Preferred experience in SaaS or HCM, and knowledge of EOR/global expansion industry
Develop deeply intimate knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews.
Proactively builds and maintains an intimate knowledge of G-P’s product landscape, solutions, and business priorities.
Demonstrable experience in driving significant sustainable account growth.
Senior Customer Success Manager - Carevoyance
By H1 At , Remote $95,000 - $110,000 a year
You have 3-5 years of experience in the Tech industry
You have experience working with US medical claims data
You’re interested in delivering strategic consulting and best in class support for our offerings to Medical Device clients
Speak to the highly complex medical claims space with your clients
Collaborate and share feedback with cross-functional teams to enhance ongoing product development efforts
You’re a strong communicator and presenter
Senior Customer Success Manager (Remote)
By Paper At , Albuquerque $60,000 - $80,000 a year
Outstanding organizational skills and the ability to manage multiple tasks and requests.
Build, manage, and grow relationships with our customers by facilitating student and teacher adoption of the Paper platform.
Understand the main features and benefits of our products inside and out and articulate them to our customers.
Manage key metrics that feed into team based goals around retention, growth, and advocacy.
You have amazing written and verbal communication skills; you’re talking to our customers, after all!
A unique opportunity to make an impact by making education more equitable.
Senior Customer Success Manager (Remote)
By Routable At Seattle, WA, United States
Remote relationship building will allow you to identify growth opportunities and help you understand the Accounting/Finance ecosystem around the Routable solution.
You're an experienced Customer Success Manager (or similar customer-facing role), preferably at a B2B SaaS company.
You have experience navigating complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
You have experience building successful relationships with senior customer contacts.
Proactively identify risks to the customer achieving their stated business goals and build a risk mitigation plan.
Demonstrated ability to retain and grow the value of your customers. Be comfortable thriving in a results oriented team.
Amazon Brand Growth Specialist - Senior Customer Success Manager
By Grayson HR At United States
Proven experience in Amazon marketplace management, product launch, and Amazon PPC is essential.
Exceptional communication and interpersonal skills, with a focus on client success.
Expert-level knowledge of Amazon Seller Central and Amazon brand growth strategies
Knowledgeable in Google Sheets and formulas.
Minimum 3 years of experience in the Amazon FBA
Researching and developing new products and variations to expand the brand’s product line.
Senior Manager Of Strategy & Planning For Customer Success & Innovation
By Atlassian At Austin, TX, United States
Management experience leading a distributed team
Nurture a team of experienced business analysts and market strategists (i.e., segment leaders)
Collaborate well with a multi-functional team, including all post-sales field functions and product, marketing, sales, and finance
Build new methodologies and techniques to solve business problems and attain a higher level of leadership responsibilities within the team
8+ years experience in a combination of Software/Tech industry corporate strategy, strategy consulting, or product role
Business sense and experience with different Go-to-Market models in the B2B SaaS space
Customer Success Senior Manager - Core
By Marqeta At United States

Position Summary [Paragraph Form] What You'll Do What We're Looking For Nice-To-Haves (not required) Our Applicant and Candidate Privacy Notice applies to the personal data that you ...

Senior Manager, Customer Success
By Sysdig At North Carolina, United States
• Hands-on approach to problem-solving, and escalation management.
• Proven experience leading teams, driving SaaS adoption, renewal and expansions, building customer success best practices.
• Demonstrated leadership, strong negotiation, and conflict resolution skills.
• Exceptional analytical and problem-solving skills.
• Provide resource forecasting to inform broader business resourcing strategy.
• Provide leadership and development planning for team members, efficient onboarding and enablement of new team members
Senior Customer Success Manager
By Heidrick & Struggles At United States
5+ years of experience managing critical customer issues with senior management.
Experience with the Human Capital Management and/or Leadership Development industry preferred.
Demonstrate a proactive approach to customer success and account management to ensure few surprises and timely renewal of subscriptions.
Manage renewals from start to finish, including pricing discussions and working with our legal team to ensure contractual compliance.
6+ years of Customer Success Experience, preferably leading client relationships with large enterprise accounts in a SaaS or technology environment.
CRM and/or Customer Success Software experience preferred.
Senior Customer Success Manager (Remote, Westcoast)
By Talentify.io At United States
Collaborate with hiring managers to assess current and future hiring needs
5+ years of Talent Acquisition/Recruiting experience
3+ years of experience leading a Talent team
Experience recruiting for technical roles, such as Engineering and Product
Knowledgeable in utilizing Lever for seamless recruitment operations
Competitive salary packages, equity options, great benefits from day one
Senior Customer Success Manager
By ResMed At Peachtree Corners, GA, United States
Minimum 8 years of experience in HME and resupply operations management
Minimum 2 years of experience using the Brightree business management solution
Skilled in process analysis and improvement with demonstrated business benefits
Proactively monitor key performance and risk indicators for assigned accounts and manage escalations through creation and utilization of an action plan
Work autonomously to manage ongoing internal and external communication and projects across multiple customers simultaneously to ensure customer satisfaction and retention
Maintain extensive knowledge of Brightree HME, Resupply and Pharmacy solutions as well as industry and regulatory changes
Senior Customer Success Manager – Sales Solutions
By LinkedIn At New York, NY, United States
5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Sales, account management, product enablement and/or sales effectiveness experience
Proficient organization, project management, and time management skills
Develops and helps customer drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions.
Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences 
Senior Director, Customer Success (Farmer) – Healthcare Pharmaceutical
By Tredence Inc. At United States
Strong interpersonal and team management skills.
At least 10+ years’ experience managing relationships for one or multiple Fortune 500 clients.
At least 10+ years’ experience with top line revenue responsibility &/or influencing for one or multiple clients.
Proven business development skills, seeking out and closing business opportunities and growing existing relationships.
At least 8+ years’ experience in either Healthcare or Pharmaceutical Industry.
Minimum of 10 years’ experience in the analytics, machine learning, information technology or consulting space.
Senior Customer Success Manager
By Ivalua At New York, NY, United States
Manage client expectations and desired outcomes using strong leadership, project management, presentation skills and business acumen.
Create and manage client reference-ability plans for assigned book of clients.
You will go through Ivalua's certification process to learn the Product.
Experienced in motivating customers to adopt new features or services
Strong knowledge in industry vertical procurement (Manufacturing, Automotive, Healthcare, Public Sector) is preferred.
Skills You Need To Succeed
Senior Director, Customer Success
By Applied Systems At United States
7+ years of experience leading teams in customer-facing capacity (e.g. Account Management, Client Success, Sales)
Hire, mentor and direct our customer's post-sales team of Customer Success Managers (CSM’s) and Director of Customer Success
Partner with sales leaders and account executives and offer account insight to build pipeline volume and accelerate expansion velocity
Can work remotely or from an Applied Systems office
Executive-level experience in a B2B customer success role with a fast-paced SaaS organization. SaaS experience is essential
Hands-on experience using success tools (e.g., Salesforce, HubSpot)
Senior Manager, Customer Success
By Mastercard At Chicago, IL, United States
Create lifecycle management process, from onboarding new clients to ensuring existing clients continue to renew
Manage the process to maintain a high retention rate across a designated portion of our Platform Customer base
Manage and lead quarterly regional and industry-specific reviews for upcoming Test & Learn renewals with leadership teams
Experience navigating and influencing senior leadership in a Corporate Environment
Experience with B2B Enterprise Sales process
Experience in the Retail & Commerce space; previous Mastercard or Test & Learn experience preferred
Harmonya-Senior Customer Success Manager
By Team8 At Bentonville, AR, United States
Customer/Shopper Insights, Category Management, Analytics experience in a CPG or Retailer preferred
Strong presentation skills, experience preparing for in person presentations often with multiple stakeholders
Experience working in a fast-growing startup and technology environment, specifically in B2B SaaS data/analytics and CPG
Excellent verbal and written communication skills
Build strategic relationships with the CPG and Retail companies
Proactively solve any roadblocks, and identify new opportunities and needs that Harmonya can address with our customers

Are you looking for an exciting opportunity to make a real impact in a fast-growing company? We are looking for a Senior Customer Success Manager to join our team and help us drive customer success and satisfaction. You will be responsible for developing and executing strategies to ensure our customers have a positive experience with our products and services. If you have a passion for customer success and a drive to make a difference, this is the job for you!

Overview A Senior Customer Success Manager is responsible for ensuring customer satisfaction and loyalty by providing exceptional customer service and support. They are responsible for developing and maintaining relationships with customers, understanding customer needs, and providing solutions to meet those needs. They must be able to identify customer needs and develop strategies to meet those needs. Detailed Job Description The Senior Customer Success Manager is responsible for providing exceptional customer service and support to customers. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to develop and maintain relationships with customers, understand customer needs, and provide solutions to meet those needs. They must be able to identify customer problems and develop solutions to address those problems. They must be able to provide customer feedback to the company and recommend changes to improve customer satisfaction. They must be able to provide training and support to customers. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
Job Knowledge
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
• Knowledge of customer needs and how to meet those needs
• Knowledge of customer feedback and how to use it to improve customer satisfaction
Job Experience
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Experience in developing and maintaining relationships