Register
Recruit Create CV

Senior Customer Success Executive Jobs

Customer Success Executive - Remote ($85000.00 - $167300.00 / Year)
By Talentify.io At United States
Bachelor's degree or equivalent experience
Knowledge and proven success of engaging and working with sales teams
Healthcare experience, preferably working with large health care payers
Impeccable written and verbal communication skills
Solid interpersonal and presentation skills, including consulting skills
All employees working remotely will be required to adhere to Hiring Company's Telecommuter Policy.
Senior Customer Success Manager
By Iron Mountain At , Olympia, 98507 $73,800 - $98,500 a year
Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset
Responsible for timely, complete, and accurate input and management of customer activity to management.
Responsible for driving escalations and issues to resolution to management
Customer success experience, with a focus on Enterprise and Mid-Market companies in complex services based organizations
Excellent communication, teaming and presentation skills.
Assisting the customers in having clear and concise success criteria post implementation, receiving world-class enablement support for their users and stakeholders.
Senior Customer Success Manager (Us)
By tyfone, Inc. At United States
Escalation Management: Handle complex client issues and escalations, demonstrating strong problem-solving skills, empathy, and a commitment to resolving challenges effectively.
Extensive knowledge of the Fintech industry, market trends, and best practices in customer success and account management.
Bachelor's degree in Business, Management, or a related field; an advanced degree is a plus.
Proficiency in Salesforce, project management tools ( Wrike), and Microsoft Office Suite.
Exceptional interpersonal, communication, and presentation skills, with the ability to interact effectively at all levels within client organizations.
Strong analytical skills, comfortable with data analysis and deriving insights for strategic decision-making.
Senior Customer Success Manager
By G-P/Globalization Partners At California, United States
5-7 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
Experience with project management, account business planning and prioritization across multiple accounts at any given time. Experience with Salesforce, CSM/CRM tools
Preferred experience in SaaS or HCM, and knowledge of EOR/global expansion industry
Develop deeply intimate knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews.
Proactively builds and maintains an intimate knowledge of G-P’s product landscape, solutions, and business priorities.
Demonstrable experience in driving significant sustainable account growth.
Senior Customer Success Manager - Carevoyance
By H1 At , Remote $95,000 - $110,000 a year
You have 3-5 years of experience in the Tech industry
You have experience working with US medical claims data
You’re interested in delivering strategic consulting and best in class support for our offerings to Medical Device clients
Speak to the highly complex medical claims space with your clients
Collaborate and share feedback with cross-functional teams to enhance ongoing product development efforts
You’re a strong communicator and presenter
Customer Success Executive Jobs
By Texthelp At Massachusetts, United States
Ability to deliver training to others and build their skills
Participate fully and seek out training and new thinking to enable ongoing skill development in Customer Success for B2B Saas
2+ years of experience working in the customer success function in a B2B SAAS or EdTech
Curiosity to develop and perfect Customer Success Skills
Excellent communication and presentation skills
Build Expert Knowledge of Products and Product Resources to ensure:
Customer Success Senior Manager - Core
By Marqeta At United States

Position Summary [Paragraph Form] What You'll Do What We're Looking For Nice-To-Haves (not required) Our Applicant and Candidate Privacy Notice applies to the personal data that you ...

Senior Manager, Customer Success
By Sysdig At North Carolina, United States
• Hands-on approach to problem-solving, and escalation management.
• Proven experience leading teams, driving SaaS adoption, renewal and expansions, building customer success best practices.
• Demonstrated leadership, strong negotiation, and conflict resolution skills.
• Exceptional analytical and problem-solving skills.
• Provide resource forecasting to inform broader business resourcing strategy.
• Provide leadership and development planning for team members, efficient onboarding and enablement of new team members
Senior Customer Success Manager
By Heidrick & Struggles At United States
5+ years of experience managing critical customer issues with senior management.
Experience with the Human Capital Management and/or Leadership Development industry preferred.
Demonstrate a proactive approach to customer success and account management to ensure few surprises and timely renewal of subscriptions.
Manage renewals from start to finish, including pricing discussions and working with our legal team to ensure contractual compliance.
6+ years of Customer Success Experience, preferably leading client relationships with large enterprise accounts in a SaaS or technology environment.
CRM and/or Customer Success Software experience preferred.
Senior Customer Success Manager
By ResMed At Peachtree Corners, GA, United States
Minimum 8 years of experience in HME and resupply operations management
Minimum 2 years of experience using the Brightree business management solution
Skilled in process analysis and improvement with demonstrated business benefits
Proactively monitor key performance and risk indicators for assigned accounts and manage escalations through creation and utilization of an action plan
Work autonomously to manage ongoing internal and external communication and projects across multiple customers simultaneously to ensure customer satisfaction and retention
Maintain extensive knowledge of Brightree HME, Resupply and Pharmacy solutions as well as industry and regulatory changes
Senior Director, Customer Success (Farmer) – Healthcare Pharmaceutical
By Tredence Inc. At United States
Strong interpersonal and team management skills.
At least 10+ years’ experience managing relationships for one or multiple Fortune 500 clients.
At least 10+ years’ experience with top line revenue responsibility &/or influencing for one or multiple clients.
Proven business development skills, seeking out and closing business opportunities and growing existing relationships.
At least 8+ years’ experience in either Healthcare or Pharmaceutical Industry.
Minimum of 10 years’ experience in the analytics, machine learning, information technology or consulting space.
Senior Customer Success Manager
By Ivalua At New York, NY, United States
Manage client expectations and desired outcomes using strong leadership, project management, presentation skills and business acumen.
Create and manage client reference-ability plans for assigned book of clients.
You will go through Ivalua's certification process to learn the Product.
Experienced in motivating customers to adopt new features or services
Strong knowledge in industry vertical procurement (Manufacturing, Automotive, Healthcare, Public Sector) is preferred.
Skills You Need To Succeed
Senior Director, Customer Success
By Applied Systems At United States
7+ years of experience leading teams in customer-facing capacity (e.g. Account Management, Client Success, Sales)
Hire, mentor and direct our customer's post-sales team of Customer Success Managers (CSM’s) and Director of Customer Success
Partner with sales leaders and account executives and offer account insight to build pipeline volume and accelerate expansion velocity
Can work remotely or from an Applied Systems office
Executive-level experience in a B2B customer success role with a fast-paced SaaS organization. SaaS experience is essential
Hands-on experience using success tools (e.g., Salesforce, HubSpot)
Senior Manager, Customer Success
By Mastercard At Chicago, IL, United States
Create lifecycle management process, from onboarding new clients to ensuring existing clients continue to renew
Manage the process to maintain a high retention rate across a designated portion of our Platform Customer base
Manage and lead quarterly regional and industry-specific reviews for upcoming Test & Learn renewals with leadership teams
Experience navigating and influencing senior leadership in a Corporate Environment
Experience with B2B Enterprise Sales process
Experience in the Retail & Commerce space; previous Mastercard or Test & Learn experience preferred
Harmonya-Senior Customer Success Manager
By Team8 At Bentonville, AR, United States
Customer/Shopper Insights, Category Management, Analytics experience in a CPG or Retailer preferred
Strong presentation skills, experience preparing for in person presentations often with multiple stakeholders
Experience working in a fast-growing startup and technology environment, specifically in B2B SaaS data/analytics and CPG
Excellent verbal and written communication skills
Build strategic relationships with the CPG and Retail companies
Proactively solve any roadblocks, and identify new opportunities and needs that Harmonya can address with our customers
Senior Customer Success Manager (Central)
By OneStream Software At United States
Customer and account management experience preferred
Management Consulting / Technology Consulting experience preferred but not required
Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting
Keep management informed of progress and obstacles on your portfolio of customers
Manage and execute the customer’s onboarding process
Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS
Senior Customer Success Manager
By Postscript At Boston, MA, United States
4+ years of customer management experience, in SaaS marketing or ecommerce technology
1+ years of experience in a sales role, including Account Management, preferred
Fully remote culture - work from home (or wherever!)
Continually expand your expert knowledge of your customer's marketing, technology and general business needs
Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Experience with technical products and/or demonstrated technical aptitude
Senior Manager, Customer Success
By Mastercard At New Jersey, United States
Create lifecycle management process, from onboarding new clients to ensuring existing clients continue to renew
Manage the process to maintain a high retention rate across a designated portion of our Platform Customer base
Manage and lead quarterly regional and industry-specific reviews for upcoming Test & Learn renewals with leadership teams
Experience navigating and influencing senior leadership in a Corporate Environment
Experience with B2B Enterprise Sales process
Experience in the Retail & Commerce space; previous Mastercard or Test & Learn experience preferred
Executive Assistant, Customer Success
By Square At Atlanta, GA, United States
Project-manage, driving clear and cohesive communications across the executive's distributed team in a remote environment
Be a trusted partner and advisor to executive, attend important meetings, manage agendas, take meeting notes, and track deliverables to execution
Manage end-to-end redesign of processes for the team
5+ years of experience as an Executive Assistant, Administrative Business Partner, or similar role
2+ experience working with a large team, ideally in the Customer Success / Service environment
Strong problem-solving skills, with the ability to adapt to changing circumstances and proactively seek solutions
Senior Manager Customer Success
By Butler Animal Health Supply At Madison, WI, United States

JOB REQUIREMENTS: Covetrus Senior Manager, Customer Success This position is remote with a preferred location in Central or Mountain time zone. The role will be covering the West region in the US and ...