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Senior Customer Success Specialist Jobs

Customer Success Specialist Jobs
By Dave Creek Media At Conway, AR, United States
Customer Service, Communication, Sales, and Customer Support skills
Analytical Skills to interpret data and develop insights
Demonstrated ability in developing meaningful relationships with clients
Proficient in using software tools
Bachelor’s degree in business administration, communications, or related field is preferred
Dave Creek Media is a Digital Marketing Agency
Customer Success Specialist Jobs
By Museum of Science At Massachusetts, United States
1 year or more of customer service or business administration experience.
Experience working with Excel, Word, Outlook, CRM tools and the ability to reconcile data on spreadsheets
Experience troubleshooting customer issues in a calm, timely manner
Bachelor's of Science or Arts degree
Demonstrated ability to balance competing priorities so as to deliver results according to deadline in a high throughput environment
Demonstrated track record in excellent customer service
Customer Success Specialist Jobs
By Torus At Salt Lake City, UT, United States
Ensure customer experience is authentic, engaging, educational, and aligned with Torus’ core values and culture.
4+ years experience in customer service required; field marketing, sales, education, or hospitality environment preferred
Deliver a transformative and purposeful experience when onboarding customers to their Torus Station.
Possess a high level of brand and product expertise, staying up to date on all Torus product offerings.
Diagnose and/or troubleshoot issues with a Torus Station remotely and on-site.
Ability to efficiently self-manage time, calendar, and multiple customers
Customer Success Specialist Jobs
By Vcheck Global At New York, NY, United States
Other duties as assigned by management
Partner with clients to manage the entire order process
Clearly communicate and verify requirements received from client to internal teams
Assist and support Client Relations Manager with various tasks
1-3 years of experience in a client relations/ customer success role
Experience delivering client-focused solutions based on client needs
Implementation & Customer Success Specialist
By Plenful At San Francisco Bay Area, United States
Exceptional organizational skills to manage multiple customers and projects simultaneously
Bachelor's degree (or equivalent work experience)
Excellent communication and interpersonal skills to effectively engage with customer team members and build strong relationships
SaaS implementation and customer success experience
Lead successful customer implementations for established and new use cases
Participate in troubleshooting and monitoring errors
Senior Customer Success Manager
By Iron Mountain At , Olympia, 98507 $73,800 - $98,500 a year
Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset
Responsible for timely, complete, and accurate input and management of customer activity to management.
Responsible for driving escalations and issues to resolution to management
Customer success experience, with a focus on Enterprise and Mid-Market companies in complex services based organizations
Excellent communication, teaming and presentation skills.
Assisting the customers in having clear and concise success criteria post implementation, receiving world-class enablement support for their users and stakeholders.
Senior Customer Success Manager (Us)
By tyfone, Inc. At United States
Escalation Management: Handle complex client issues and escalations, demonstrating strong problem-solving skills, empathy, and a commitment to resolving challenges effectively.
Extensive knowledge of the Fintech industry, market trends, and best practices in customer success and account management.
Bachelor's degree in Business, Management, or a related field; an advanced degree is a plus.
Proficiency in Salesforce, project management tools ( Wrike), and Microsoft Office Suite.
Exceptional interpersonal, communication, and presentation skills, with the ability to interact effectively at all levels within client organizations.
Strong analytical skills, comfortable with data analysis and deriving insights for strategic decision-making.
Customer Success Specialist, Support
By Venminder At United States
Minimum of two years of customer service experience
Demonstrated excellent oral and written communication skills
Knowledge of Microsoft Office applications
Establish and maintain strong relationships with key contacts at the institution
Conduct individual or group software training, when needed
Answer inbound calls, chats, and e-mails within defined time limit
Customer Success Specialist Jobs
By Connex One At Miami, FL, United States
Project Management experience highly beneficial.
Work cross-functionally across teams (Technical Services, Sales, Product Development, Project Management)
Maintaining smooth and professional management of client complaints or issues.
Manage communications with key clients
Conduct regular business review calls with clients to improve overall customer experience
Oversee and manage the onboarding process of new clients.
Senior Customer Success Manager
By G-P/Globalization Partners At California, United States
5-7 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
Experience with project management, account business planning and prioritization across multiple accounts at any given time. Experience with Salesforce, CSM/CRM tools
Preferred experience in SaaS or HCM, and knowledge of EOR/global expansion industry
Develop deeply intimate knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews.
Proactively builds and maintains an intimate knowledge of G-P’s product landscape, solutions, and business priorities.
Demonstrable experience in driving significant sustainable account growth.
Senior Customer Success Manager - Carevoyance
By H1 At , Remote $95,000 - $110,000 a year
You have 3-5 years of experience in the Tech industry
You have experience working with US medical claims data
You’re interested in delivering strategic consulting and best in class support for our offerings to Medical Device clients
Speak to the highly complex medical claims space with your clients
Collaborate and share feedback with cross-functional teams to enhance ongoing product development efforts
You’re a strong communicator and presenter
Customer Success Specialist Jobs
By UpGuard At , Brisbane
At least 1 years experience in Account Management/Renewals
Experience in any customer account management role
Proactively manage the onboarding experience for new customers
You have excellent written and spoken communication skills
You thrive in a customer facing role and enjoy providing customers with an excellent experience
Generous reward: We offer a competitive salary + equity
Overleaf Customer Success Specialist
By Digital Science At , Remote

Description About Digial Science We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and ...

Customer Success & Business Development Specialist
By Schoolfundr At United States
Support the creation and management of marketing databases and data sets
Work with the customer service team to improve the customer experience.
Assist the sales team to manage books of business and grow the business.
2+ years of experience in a customer service, business operations, or sales role.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Customer Success Specialist Jobs
By Lantern Press At Seattle, WA, United States
Excellent time management and organizational skills; Able to react quickly to changing circumstances
Keywords: Customer Service, Customer Support, Sales Support, Sales Order Processing, Account Management, Data Entry, Order Entry
Lantern Press offers a comprehensive benefits package and generous time off that includes:
Working closely with your Sales Managers to build pipeline and strategically expand client accounts
Ability to to successfully manage multiple projects for 20+ customers at varying stages
Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external
Customer Success Specialist Jobs
By Bee Talent Solutions At Durham, NC, United States
Maintain assigned boarding and churn management queues to proactively help customers board and stay connected to the DAVO sales tax system.
Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally.
Escalate problem or difficult sales tax return issues to the Onboarding Manager or Filing Manager for assistance.
Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
Comfortable making outbound & taking inbound phone calls and have excellent oral communication skills.
Exceptional written communication skills for email, text and chat.
Customer Success Specialist Jobs
By Concentrix At , Nashville, 37228, Tn $14.23 an hour
Work with teams and management to promote a positive customer experience
Experience or willingness to work from home
2+ years of experience working in a customer service
Experience learning new technology and data
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Customer Success Specialist Jobs
By Finfare At Irvine, CA, United States
5+ years proven experience in a customer-facing role, such as Customer Success or Account Management.
It is highly desired to have knowledge of financial technology and experience with financial products and services.
Excellent communication & interpersonal skills, with the ability to build strong relationships and effectively navigate customer interactions.
Strong problem-solving and analytical abilities, with the capacity to understand complex concepts and provide innovative solutions to customer challenges.
Ability to manage multiple customer accounts, prioritize tasks, and meet deadlines in a fast-paced startup
Knowledge of Pendo, Lucid, and Figma is a plus
Customer Success/Implementation Specialist
By Enzee At Columbus, OH, United States
Working together with Product Owner to Communicate Carbon Accounting requirements to product development team
3+ years experience in carbon accounting and/or climate change mitigation
In depth knowledge of greenhouse gas accounting principles and application in the private sector, including Scope 3 categories
Knowledge of global greenhouse gas emissions accounting frameworks.
Ability to work independently, flexibility to work remotely
Good English communication skills, additional languages will be a plus.
Customer Success Specialist Jobs
By CoachMePlus At Buffalo, NY, United States
·Proven experience in customer success, account management, or a similar client-facing role.
·Strong organizational skills to manage multiple client relationships and responsibilities effectively.
·Bachelor's degree in a relevant field or equivalent work experience.
·Strong passion for customer satisfaction and success, with excellent interpersonal and communication skills.
·A deep understanding of the sports performance industry and the challenges coaches and athletes face.
·Technical aptitude to quickly learn and demonstrate the functionality of our platform to clients.

Are you looking for an exciting opportunity to help customers succeed? We are looking for a Senior Customer Success Specialist to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing customer relationships, and ensuring customer satisfaction. If you have a passion for helping others and a drive to make a difference, this is the job for you!

Overview A Senior Customer Success Specialist is responsible for providing exceptional customer service and support to customers. They are responsible for ensuring customer satisfaction and loyalty, as well as helping customers maximize the value of their products and services. They must be able to identify customer needs and provide solutions that meet those needs. Detailed Job Description The Senior Customer Success Specialist is responsible for providing exceptional customer service and support to customers. They are responsible for ensuring customer satisfaction and loyalty, as well as helping customers maximize the value of their products and services. They must be able to identify customer needs and provide solutions that meet those needs. They must be able to effectively communicate with customers and build relationships with them. They must be able to troubleshoot customer issues and provide solutions in a timely manner. They must be able to analyze customer data and provide insights to the customer. They must be able to work with other departments to ensure customer success. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to analyze customer data and provide insights
• Ability to build relationships with customers
• Ability to work with other departments
• Knowledge of customer success best practices
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Knowledge of customer success best practices
Job Knowledge
• Knowledge of customer service and customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer data analysis and insights
• Knowledge of customer service and customer success metrics
Job Experience
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer data analysis and insights
• Experience with customer service and customer success metrics
Job Responsibilities
• Provide exceptional customer service and support to customers
• Ensure customer satisfaction and loyalty
• Help customers maximize the value of their products and services
• Identify customer needs and provide solutions that meet those needs
• Effectively communicate with customers and build relationships with them
• Troubleshoot customer issues and provide solutions in a timely manner
• Analyze customer data and provide insights to the customer
• Work with other departments to ensure customer success