Senior Account Manager (Fuel)

Meet Upside
Upside is a high-growth retail technology company driving hundreds of millions of dollars in proven profit to brick and mortar businesses. Unlike the many apps and services that provide discounts to consumers but actually hurt retailer profitability, Upside is the only two-sided marketplace that provides proven incremental profit to retailers. Tens of thousands of retailers nationwide are seeing a 52% ROI on average—results that have been independently audited by Fortune 500 and third-party analytics companies. On the consumer side of the marketplace, millions of users power $5 billion in purchases through the Upside platform every year. They use our top-rated mobile app to see 2 to 3 times more value on their purchases than with any other product. By helping people and businesses do better, communities grow stronger.
Upside was named on Deloitte's 2021 & 2022 list of Fastest Growing 500 Tech Companies and #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding round was led by General Catalyst with a $1.5 billion valuation in March 2022. Other notable investors include Bessemer Ventures and Formation8.
Our mission, values, and commitment to inclusivity guide our team of 400 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. But don’t just take our word for it! In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.
Meet The Accounts Team
The Fuel Accounts Team supports Upside’s largest industry vertical, with over 30,000 merchants across 48 states. We have 4 of the top 10 Fuel Brands as our preferred partners, along with many top U.S. wholesalers, marketers, and convenience store franchise groups. Even as we expand into new verticals, fuel is integral to our growth strategy, new market launch plans, and product development.
About The Job
We're looking for a driven, analytical relationship builder to join our team as a Senior Account Manager on the Strategic Accounts Team. Account Managers own the development and execution of strategic account plans that serve to retain and grow our partnership with some of the fuel and c-store industry’s biggest brands. Account Managers are responsible for developing detailed knowledge of the product, coordinating with internal partners, strengthening client relationships through informative reporting and outstanding service, and ensuring clients are always receiving excess value from the Upside platform. Account Managers collaborate with multiple teams including analytics, product, marketing, and operations to represent the voice of the customer and to help drive business growth.
What You'll Do

• Identify expansion opportunities and work to close, including adding more sites, c-store launches, and conversions to long-term agreements
• Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers
• Proactively predict and address concerns before they advance to churn risk
• Work in a fast-paced, evolving environment, and deliver world-class results, while continuously challenging yourself to be more ambitious
• Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers
• Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside
• Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies
• Own and grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth)
• Learn Upside’s unique features to demonstrate the value to merchants and brand partners
• Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation

What You Need

• Ability to work effectively in a highly-collaborative environment with a combination of onsite and remote team members
• Track record of achieving and exceeding goals
• 7+years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor’s degree required
• Willingness to travel up to 25%
• Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
• Adaptable and creative demeanor, with a capability to work successfully with both internal and external clients.
• Project-management abilities, including timeline management, client communication, and report interpretation
• Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong), as well as Google Suite and Microsoft Office
• Confident, eloquent, and effective public-speaking skills, and the ability to speak to both formal and casual audiences
• Ability to run multiple projects/opportunities and deliver results in a fast-paced environment working within time constraints

The Fine Print

• Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.
• Location: This is a fully-remote role that may sit anywhere in the United States. You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region!

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!