Remote Customer Service Support 3

Company Overview

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

• Provides customer service to our carriers and provider network
• Resolves any disputes in the contract status. application or pricing.
• Reviews, facilitates and resolves provider network disputes via our online portal and email.
• Answers any follow up questions from carriers
• Interacts with both internal and external partners to resolve issues, review of documentation and pricing to ensure client satisfaction with handling of each dispute.
• Works with the Provider Network Dispute team as an intermediary between the providers that are treating our clients patients and our Network Partners that may apply contractual pricing to the patient bills.

Qualifications

Minimum Education:

High School Diploma or Equivalent

Required Skills and Experience:

3+ Years Workers' Compensation, or Health Insurance Experience

Excellent Communication Skills

Desired Skills and Experience:

Provider network or Medical billing review background is helpful

Benefits

Salesforce Experience is preferred

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $14.29 - $24.04 hourly, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.