Product Support Tech I - Remote

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Genie Industries is a major component of the Terex AWP Segment, which is a division of Terex Corporation. Terex Corporation (Fortune 500) is the third largest global manufacturer of construction equipment and products.

This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company.

Main Duties And Responsibilities

• Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.
• Communicates information on equipment problems or potential enhancements to other teams within the company. - Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment to assure desired operating level and warranty compliance. May travel to customer locations on an occasional basis, overseeing and repairing operational problems with Genie products.
• Performs other duties as assigned that support the overall objective of the position.
• Identifies parts and supplies that the customer must have to restore equipment to a safe operational level.
• Occasionally investigates accidents and equipment failures to determine the possible cause and to create an estimate for repair.
• Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request.

Required Qualifications

• Must know how to read technical documentation and visual schematics and identify electrical and hydraulic symbols.
• Must have strong interpersonal and communication skills.
• High school diploma or equivalent.

Preferred Qualifications

• Excellent problem-solving skills.
• Great attitude and high energy.
• Hands-on knowledge of Genie product line is desirable.
• Can work independently or in a team environment.
• Knowledge of construction and/or automotive equipment is a definite plus.
• The ability to manage multiple tasks despite frequent interruptions.
• Knowledge of engines is highly preferred.
• Excellent learning and training skills.
• Detail oriented with strong problem-solving skills.
• Experience in customer service or technical support.
• Strong orientation towards quality, safety, and continuous improvement.

The salary compensation for this position is $23.08-26.05 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

If you are interested in an open position but feel you may not meet all the preferred qualifications, we still encourage you to apply.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at [email protected]

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.