Helpdesk Analyst – Remote | 963057 Jobs

OUR GOAL:Treat our consultants and clients the way we would like others to treat us!
Interested in joining our team? Check out the opportunity below and apply today!
Our Ohio client has a remote contract opportunity for a Helpdesk Analyst.
Must Have for this role:

• Proactive with information gathering.
• Plus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA Plus
• Understand how to troubleshoot and when to escalate
• Great Customer Service skills with attention to detail and ability to listen
• Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support.
• Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
• Naturally inquisitive and want to learn and understand at deeper level

Service Desk Tier 1 Agent
:

• Other duties as assigned by the Service Desk Manager.
• Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.
• First point of contact for the users who call our IT Service Desk
• Tracks all information in ticketing system
• Uses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashion
• Answers incoming calls, emails, chats
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Core Applications and each team in the IT Department.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Escalates unresolved problem/issues/requests to the proper tier 2 support team

Qualifications:

• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
• Ability to provide technical support over the phone; excellent phone skills, professional demeanor.
• Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Demonstrate a general knowledge of operating systems and application software to provide a high level support.
• Excellent oral and written communication skills.

Reference: 963057
ABOUT REVEL IT:
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.
WHY REVEL IT:

• In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
• No. 1 supplier with customers: 53%
• 5-year client retention: 99%
• Top 3 supplier with customers: 77%
• Consultant retention: 94%

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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