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It Helpdesk Remote Support; Support Specialist I
Company | Liberty University |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-08-02 |
Posted at | 10 months ago |
Summary
- Maintain call and support metrics at required level for assigned area.
- Escalate tasks due to need for higher level of technical ability or customer service skills required.
- Utilize help request system to document work and customer interaction.
- Previous education or professional certifications may be considered in lieu of work experience.
- A designated home workspace free of distractions.
- Familiarity with computer hardware, software, operations, and common problems.
- Strong customer service, interpersonal, and communication skills.
- A reliable high speed home Internet connection(10Mbps Download, 5Mbps Upload).
- Ability to learn new technologies and concepts quickly.
- Familiarity with Liberty University’s IT systems, policies, and organization.
- Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience.
- Microsoft Office Specialist certifications: Excel, Word, PowerPoint, Outlook.
- A minimum of one year of experience in computer troubleshooting or a similar technical field.
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