Mid-Level Helpdesk Support : Remote

Description

Provide for IT support for the Health Commerce System (HCS) supporting users with authentication and login issues. They will prepare documentation and conduct formal/informal training sessions to effectively transfer knowledge. These are critical to keep running the MAPP, MDDS, and UASNY application integration with the HCS.

Duties

• Assist in training and support efforts.
• Provide quality assurance testing for core HCS applications used by HCS users.
• Log and track support tickets.
• Create, review, and updated user support documentation.
• Perform Tier 2 Level support for Health Commece System (HCS).

Mandatory Requirements

• Experience (4+ Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Requirements

• 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
• 36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
• 36 Months developing and delivering employee training materials.
• Please sumit copies of any professional certification or college degrees.
• 36 Months experience using ITSM service desks or equivalent.
• 36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
• R sum
• 36 months experience documenting/writing training materials.
• This is an 100% Onsite
• 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.

Mid-Level Helpdesk Support : Remote