Tier I Tech Support Voice Jobs

Job responsibilities and key requirements include, but are not limited to, the following:

· Problem Management support including post-mortem reports and analysis

Bachelor’s degree required or equivalent in experience.

Three (3) years minimum experience in the Voice/Unified Communications and Unified Contact Center Express (UCCX) fields.

Job Title: UC/Voice/UCCX Tier II (100% Remote)

· Experience with Gateway or Unity is beneficial

An associates degree in computer science or related field or an equivalent combination of education and experience.

Respond to queries on the phone, via email, or through remote access.

At least 1 year experience working as a Customer Support Specialist.

A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)

Good problem-solving, analytical, and team-working skills.

Excellent communication and interpersonal skills.

Follow established standards with queue and ticket management

Effectively communicate with peers and all levels of management

Ensure security of personal health information (PHI) and report any violations or observations to management.

Demonstrated working knowledge/experience with SQL to include schemas, ability to read and understand data models, and write/update/run SQL queries.

Facilitate meetings with internal teams, transfer knowledge

Working knowledge of RDBMS concepts; ability to read and understand the data model

Must have strong interpersonal and communication skills.

Knowledge of engines is highly preferred.

Hands-on knowledge of Genie product line is desirable.

Knowledge of construction and/or automotive equipment is a definite plus.

Experience in customer service or technical support.

Excellent learning and training skills.

Contribute to a healthy workplace environment by managing conflict using professional communication skills.

Meets Core Measure responsibilities related to patient care.

Six months of RN experience required

Assess patients to determine mental, physical, and spiritual needs

Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.

Provides explanations and instructions to patient/responsible person.

An associates degree in computer science or related field or an equivalent combination of education and experience.

Respond to queries on the phone, via email, or through remote access.

At least 1 year experience working as a Customer Support Specialist.

A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)

Good problem-solving, analytical, and team-working skills.

Excellent communication and interpersonal skills.

Contribute to a healthy workplace environment by managing conflict using professional communication skills.

Meets Core Measure responsibilities related to patient care.

Six months of RN experience required

Assess patients to determine mental, physical, and spiritual needs

Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.

Provides explanations and instructions to patient/responsible person.

An associates degree in computer science or related field or an equivalent combination of education and experience.

Respond to queries on the phone, via email, or through remote access.

At least 1 year experience working as a Customer Support Specialist.

A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)

Good problem-solving, analytical, and team-working skills.

Excellent communication and interpersonal skills.

Contribute to a healthy workplace environment by managing conflict using professional communication skills.

Meets Core Measure responsibilities related to patient care.

Six months of RN experience required

Assess patients to determine mental, physical, and spiritual needs

Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.

Provides explanations and instructions to patient/responsible person.

Contribute to a healthy workplace environment by managing conflict using professional communication skills.

Meets Core Measure responsibilities related to patient care.

Six months of RN experience required

Assess patients to determine mental, physical, and spiritual needs

Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.

Provides explanations and instructions to patient/responsible person.

Contribute to a healthy workplace environment by managing conflict using professional communication skills.

Meets Core Measure responsibilities related to patient care.

Maintain complete and accurate medical records. Qualifications

Six months of RN experience required

Assess patients to determine mental, physical, and spiritual needs

Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.

Contribute to a healthy workplace environment by managing conflict using professional communication skills.

Meets Core Measure responsibilities related to patient care.

Six months of RN experience required

Assess patients to determine mental, physical, and spiritual needs

Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.

Provides explanations and instructions to patient/responsible person.

At least one year of C Spire retail experience with a strong record of success and demonstrated leadership abilities required.

Manage the market’s inventory processes and responsible for keeping a stocked and organized retail store at all times.

Two years business experience is required.

Excellent oral and written communication skills a must along with a professional appearance and demeanor.

Putting our customer at the center of everything we do

A commitment to surprise, delight and wow our customers at every encounter

An associate's degree in computer science or related field or an equivalent combination of education and experience

Respond to queries on the phone, via email, or through remote access.

At least 1 year experience working as a Customer Support Specialist

A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)

Good problem-solving, analytical, and team-working skills.

Excellent communication and interpersonal skills.

Provide Problem Management resolution on both software and hardware related issues

Avaya Workforce Management services and applications

Working knowledge of ITIL practices, ITIL Foundation Certification preferred

Utilize Avaya System Manager (SMGR) solution for deployments, configurations and support of Avaya Aura solution elements, applications, and services

Design, deploy, and configure Avaya Session Manager (ASM) solutions to support both Avaya and 3rd party SIP endpoints and trunks

Linux administration (at least 6 years experience)

Required – Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.

Knowledge of common consumer internet software including various browsers and email platforms preferred.

Effective verbal and written communication skills.

Strong problem solving or organizational skills.

Microsoft Office experience a plus.

Work Location: Hybrid remote in Red Oak, IA 51566

Required – Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.

Knowledge of common consumer internet software including various browsers and email platforms preferred.

Effective verbal and written communication skills.

Strong problem solving or organizational skills.

Microsoft Office experience a plus.

Paid on the job training and opportunity to promote!