Product Manager, Business Essentials

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Summary

Product Manager, Teammate Tools, Business Essentials is a part of eBay's Customer Service Technologies (CSTech) group. Whose purpose is to build technology infrastructure that is essential to eBay delivering a flawless customer support experience.

The Role

Product Manager, Teammate Tools, Business Essentials is responsible for defining the end to end experience of the tools that our Teammates (Agents) use to interact with our customers and help them resolve issues. This role is focused on leading the category verticals, buyer and seller experience tracks of work. More specifically, understanding specific needs of our customers across key verticals & markets and planning how they impact the tools our teammates use to enable tailored shopping experiences for buyers and sellers at ebay.

As the product leader, this role is responsible for defining the global vision and strategy, collaborating closely with development, working with business partners to prioritize, delivering on the strategic product roadmap, and by doing so revolutionize the way our Teammates assist our Buyers and Sellers!

Responsibilities

• Strategy development and execution: Lead the strategy and vision of Customer Care Tools Business Essentials for our Teammates and then implement it.
• Work with key partners to develop Objectives and Key Results, develop roadmap / strategies that accomplish the Key Results.
• Ability to be both the customer and Business Essentials domain expert; write scripts for demos; demonstrate onstage product features.
• Set the priorities for multiple projects. Ensures the end to end product design is successful.
• Continue to weave D&I into the fabric of the eBay business – through recruiting and developing talent.
• Be accountable for articulating (Storytelling) and executing the strategies and roadmap.

Requirements

• Experience driving non-linear business outcomes through technology solution and implementation at scale.
• Relationship builder, proven experience building relationships across business and development teams.
• Previous experience with delivering Customer Service Technology solutions.
• 5+ years of Product Manager experience.
• Domain expertise in delivering solutions for Business Essential projects.
• Demonstrable experience with defining UI Concepts, from wireframing to low fidelity mockups.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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