Services Product Manager Jobs

Description

Our mission at Enphase Energy is to advance a sustainable future for all.  Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable energy source, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. We have installed more than 42 million microinverters on more than 1.9 million homes across 130 countries. 

Like our customers, our innovative teams are also worldwide, making Enphase Energy a global company. We are one of the world's fastest-growing and most dynamic energy companies. Nimble and acutely focused on developing ground-breaking solar energy management technology, each team has a shared goal of creating a carbon-free future.

Do you want to help change the world? Learn more about the role: 

Our work environment is fast-paced, fun, and full of exciting new projects. The Enphase Field and Financial Services business has two product lines. Our O&M Marketplace (field services)—powered by the 365 Pronto Platform—connects customers and providers to help them streamline the maintenance needs of home electrification (including solar PV, battery storage, and EV charging) systems. Our financial services platforms make it easy for Enphase installation partners to offer customer financing through a network of financial partners. Both platform businesses are designed to support the growth of our installation partners and facilitate the acquisition and maintenance of products that allow customers to take control of their energy management future.

We are seeking a dedicated and innovative Services Product Manager to join our Enphase O&M Marketplace team in Austin, TX. The successful candidate will have responsibility for making new processes, services, and products a reality. Strong interpersonal, organizational, and communication skills will be needed to drive interdepartmental and cross-functional engagement for new product development. This role is pivotal in the future success and profitability of the Enphase O&M Marketplace team.

Responsibilities

• Drive the execution of all interdepartmental and cross-functional tasks necessary for bringing new service offerings to market by working with and leading team members from Marketing, Operations, software development teams and engineers, Legal, Accounting, and Tax.
• Utilize effective time management and organization while successfully prioritizing the activities needed for multiple, complex project efforts.
• Develop and implement go-to-market strategies for service products, ensuring they meet customer needs and align with our company objectives.
• Develop and maintain relationships with key stakeholders to build strategic partnerships and alliances.
• Track and measure the performance of service products in the market, using insights to drive improvements and adjust strategies as needed.
• Translate product strategy into detailed requirements and business plans for go to market.
• Assist with developing business strategy and products by creating business plans and engaging in market research and product discovery.
• Keep abreast of industry trends, market activities, and competitors to maintain competitiveness and identify new opportunities.
• Foster continuous improvement by sharing service product knowledge and customer feedback with internal teams.
• Develop and deliver executive presentations on projects, products, and departmental roadmap.
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI.
• Develop, manage, execute, and report upon complex product development and project plans including scope definition, timeline and milestone planning, risk mitigation and all activities needed to successfully bring our service offerings and products to market.
• Act as a champion for the service product portfolio, educating both internal teams and external stakeholders on product features and benefits.

Skills

• Strong analytical and problem-solving skills with a customer-focused approach.
• Results driven, capable of working in both a strategic and tactical environment, with the ability to lead and influence at all levels of the service business.
• Proven success in overseeing all complex projects and/or products.
• Ability to roll up your sleeves and work in areas outside the standard job description to accomplish the job.
• Entrepreneurial instincts with a clear bias for informed action and a track record of leading new initiatives with limited resources and support.
• Excellent communication and presentation skills.
• Strong project management, organizational, and team collaboration skills.

Qualifications

• Passionate about working collaboratively with stakeholders to solve their specific challenges while putting customer trust and experience first.
• 8+ years of experience in project, product, or service management.
• Bachelor’s degree or higher in a related study area or equivalent experience.

Preferred Qualifications

• Prior experience in the Renewable industry and understanding of the solar market and related activities.
• CAPM, PMP, PgMP, DA or Six Sigma certification
• Experience in service contract development and administration