Pricing Specialist (Tech Touch) (Remote)

About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The CSM Tech Touch Pricing Specialist is responsible for coordinating with Tech Touch CSM’s and customers to provide pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently close those opportunities.
Responsibilities

• Maintain impeccable administration of your opportunities in the Company’s CRM
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Generate pricing quotes for renewals, add-ons, and upsells
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Meet and exceed booking targets and quotas
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with Customer Success Regional Director to review.
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with Tech Touch CSM’s to strategize on renewals, add-ons and upsells for their customers to maximize bookings

Minimum Qualifications

• Experience with Salesforce or other CRM preferred
• Associate’s Degree preferred
• Previous sales or negotiation experience preferred
• Superior customer service skills
• Strong collaborative and team work skills
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Ability to work with minimal supervision
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Ability to build rapport with customers via phone, email and video conferencing
• Experience with Gmail and Google Docs
• Strong verbal and written communications
• Excellent time management and organization skills
• Experience with MS Office (Word and Excel)

The compensation for this position ranges from $50,000 - $70,000 including base, bonuses and commissions. For more details, click here. www.knowbe4.com/careers/know-your-pay/customer-success.
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.