Implementation Specialist, Experience Ops

Description

Position at Imagine Learning

Great Purpose. Great People. Great Opportunities.

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.

We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.

• Position Type: This is a regular, full-time position.
• Location: In this US-based position your location will be remote, preferably in Phoenix, AZ.
• Compensation: Base pay is anticipated to be between $47,600.00 and $57,145.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Envision Your Experience.

In this role, you’ll have the opportunity to:

• Provide outstanding digital customer service leading to a high level of customer satisfaction, loyalty, and retention.
• Problem solve using digital product expertise and critical thinking skills to produce alternative ways of doing things to meet a user’s unique needs.
• Accurately assess current district requirements for rostering and integration understanding their capabilities and offer solutions for basic integration requests.
• Partner with Sales and Customer Success by providing timely technical integration expertise.
• Review and analyze district-submitted Rostering and Implementation Plans to ensure accuracy and determine if additional Discovery consultation is required.
• Provide digital implementation support.
• Other duties as required.
• Take complex digital solutions and turn them into easy-to-understand instructions.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Writing skills to create detailed and accurate documentation of all customer interactions in the appropriate business tool (NetSuite, Jira, ZenDesk, etc.).
• Demonstrated digital product expertise.
• Professional and/or technical writing skills.
• Ability independently to work in a remote environment.
• Bachelor’s degree in Education, Educational Technology, Computer Information Systems, or Computer Science and 2+ years of Implementation experience; or an acceptable combination of education and experience.
• Outstanding problem-solving capability and critical thinking skills.
• Intermediate experience with Zoom / Google Meets or other online meeting platforms including hosting meetings and managing groups in a virtual environment.
• Basic experience with Salesforce or other CRM, with ability to search, add data, and retrieve reports.
• The ability to understand and make informed recommendations for the implementation of integrations between 3rd party products and company platforms.
• Basic knowledge of Learning Management Systems, SAML, Student Information Systems, and others to implement a variety of integrations, including Single Sign On, and Automated User Account Imports.
• Basic understanding and compliance with FERPA and Student Data Privacy guidelines.
• Experience working with School District Staff and Administrators in a K-12 environment.

Ignite Your Career.

Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.

Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Fertility benefits
• 15 days of accrued annual Paid Time Off (PTO)
• Paid volunteer hours and annual giving events
• Pre-tax savings plans
• 15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Life and short and long-term disability insurance
• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• Paid bonding leave when a new child joins your family
• Company-paid behavioral health coaching
• A wide variety of professional development programs, including tuition reimbursement
• 401k plan with a company match

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.